Strategic Account Manager

2 weeks ago

London, United Kingdom Just Eat Takeaway.com Full time
About this role:

The Strategic Accounts team has successfully grown over the past 18 months to become a vital component of our strategic objectives within the UK. Over this short period, the team has successfully partnered with many of the leading global, national and regional brands operating in the UK and have onboarded thousands of branded restaurant stores across the country. In the last few years, the food delivery industry has experienced unprecedented growth and transformation, and Just Eat has evolved at pace to meet redefined parameters, customer purchase behaviours and new industry players.  We are looking for a superstar Strategic Account Manager to help us lead the charge in this dynamic and ever evolving space.

These are some of the key ingredients to the role:
  • Overall ownership of the day-to-day and strategic management of all aspects of a number of partner relationships
  • Responsible for building a functional and productive working relationship with partner counterparts 
  • Working closely and collaboratively with internal stakeholders (including Delivery, Marketing and Restaurant Operations) 
  • Overall accountability, setting the right routines, structure and approach for business performance reviews with restaurant partners
  • Responsible for drafting and driving the annual business plan with owned restaurant partners
  • To support the Senior SAM in any contractual re-negotiations 
  • Attending and, often, leading internal meetings as a representative of both Strategic Accounts and an established lead across specific areas of the business
  • Identifying, driving & implementing strategic change, paving the way for Just Eat’s long-term success and growth 
  • Working closely with the JET Global team to identify and embed best practices
  • Assessing existing account management practices with a critical mind, leading with both confidence & curiosity to redefine processes, rip up the rule book and suggest innovative business solutions ​
What will you bring to the table?
  • Key Account Management experience 
  • Strong understanding of B2B and the restaurant UK market 
  • Experience analysing data with great attention to detail 
  • Proven ability to grow accounts through implementation of joint business plans and identifying upsell opportunities 
  • Demonstrable ability to communicate, present and influence credibly and effectively at all levels 
  • Commercially savvy with strong negotiation & influence skills 
  • Solutions-focused mindset - tackling each new challenge with the same tenacity to find the right pathways for partnership, business & strategic growth
  • A comfort level with ambiguity, and defining new and efficient ways of working
  • Great people skills - you know how to build and maintain strong relationships

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