Manager of Key Accounts
1 month ago
Description
Manager, Key Account Services
Campaigner is a Ziff Davis brand, offering a full-featured email and SMS marketing platform for businesses to engage their customers. With over 20 years in business and a global reach, our experienced team of experts help customers of all sizes achieve the best possible ROI with email and SMS marketing, backed by a highly scalable platform.
Job Description
The Manager of Key Account Services should be able to contribute to building relationships,implementing new programs that will increase the business’ revenue potentials and minimize churn rates. You will be up-to-date on industry products and trends, and train staff accordingly.
The Manager of Key Account Services is a highly skilled and motivated individual, owning andoverseeing the end-to-end management and retention of our key clients. The ideal candidatewill have a deep understanding of client relationship management, excellent communicationskills; and a strategic, revenue-driven mindset to ensure the satisfaction and continued loyalty of our key accounts.
Ultimately, you will work directly with your team and our clients to help solve client problems andensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.
Role &Responsibilities:
Revenue & target management:
Ownership of a monthly retention target as set out in our annual budget and monthly re-forecasts. Assessing account management statistics and preparing detailed reports on the findings. Assigning, managing and coaching the team towards the achievement of monthly and/or quarterly targets that are aligned with corporate objectives. Upsell services and products through the creation of customer growth plans.Team management & optimization:
Managing the account management department’s day-to-day functions, including meeting agendas, team priorities, time-off, and procedure review. Informing the team of all new information related to products, procedures, and trends. Coaching and performance management of team members; delivering performance evaluations and following the disciplinary process according to company policy. Implementation of new systems and tools, with the aim of continuous improvement, automation and efficiency in customer success processes. ○ Interviewing and hiring new employees.Product, company and industry knowledge:
Stay updated on industry trends, market changes, and competitors' activities to anticipate client needs and proactively address challenges. Collaborate cross-functionally with sales, marketing, and product/service development teams to identify growth opportunities and address client needsClient management:
Responding to escalated customer issues. Key Point of Contact for high value ($10k MRR+) customers, building relationships in order to retain and grow the business in this book of accounts. ○ Implementing customer success processes to enhance customer satisfaction, including onboarding of new customers, retraining of tenured customers and reactivation of “sleeper” customers. Develop and execute strategies to manage and nurture relationships with key clients, understanding their unique needs and ensuring exceptional service delivery. Review customer complaints and concerns and seek to improve the customer experience. Create and implement account plans and objectives in alignment with the company's goals to maximize client retention and revenue growth.Manager assistance:
Owning initiatives and projects as requested by your manager, in line with corporate objectives. Preparing weekly, monthly and quarterly revenue forecasts and retrospective reports. Participation in working groups, as and when required.Requirements and skills
Proven work experience as an Account Manager or similar role. Strategic thinker with a demonstrated ability to develop and implement successful account management strategies. Experience working with brand image and promoting value through customer experience. Exceptional ability to communicate and foster positive business relationships Technical skills required, as they relate to the use of the product or service. Accountability and personal organization are essential. Experience in managing a diverse group and training each according to company standards. A communications or marketing degree is preferred. Strong leadership skills with the ability to motivate and guide a team toward achieving objectives.About Ziff Davis
Ziff Davis (NASDAQ: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, shopping, gaming and entertainment, connectivity, health and wellness, cybersecurity, and martech.
Ziff Davis believes that “Doing > Talking” and embraces the business and societal imperative to have a diverse and inclusive organization. We are taking actions today to build and sustain a global employee population that mirrors the diverse communities we serve around the world.
Ziff Davis is an equal opportunity employer that offers great employee benefits, including, but not limited to, Health, Vision, Parental Leave, Maternity Leave, Dental, RRSP, Employee Assistance Program, Employee Stock Purchase Program, Flexible Time Off.
Benefits
Generous medical, dental and vision coverage
Open PTO policy with the expectation that you take at least 1 week off per quarter
10-16 weeks of fully paid parental, medical, or family leave
Company matches to retirement plans
Volunteer time off and matching donations
Stipends for home internet
Remote-friendly culture, with the option to be in office in Ottawa, Raleigh-Durham, Seattle or Vancouver.
Training through Mozzer U, reimbursement for conferences
Cereal bar, healthy (and not-so-healthy) snacks, & beverages
-
Key Account Developer
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom KEMTILE - a division of Stonhard Full timeJob Description:The ideal candidate for this role will have a proven track record in sales and relationship management, with experience in the resin flooring industry or construction material sales being an advantage.Salary:£50,000 - £70,000 per annum (dependent on experience) + attractive commission schemeResponsibilities:Create opportunities through...
-
Key Account Manager
2 months ago
Newcastle upon Tyne, United Kingdom Hartmann Young Full timeHartmann Young is retained with a leading natural ingredients company who are seeking an experienced and driven Key Account Manager to oversee key accounts in the UK region. In this role, the Key Account Manager will be responsible for cultivating and expanding client relationships across nutraceutical, food, and pet nutrition sectors, ensuring the delivery...
-
Key Account Manager
7 days ago
Newcastle Upon Tyne, United Kingdom Chemistree Solutions Limited Full timeKey Account ManagerExciting new opportunity working for an established pharmaceutical company working across the North East and CumbriaRole: Key Account ManagerTherapy Area: Diabetes and DermatologyPackage: Competitive salary dependent on experience, bonus incentive scheme, car or car allowance, pension, healthcare and additional benefitsLocation: North East...
-
Key Account Manager
7 days ago
Newcastle upon Tyne, United Kingdom Chemistree Solutions Limited Full timeKey Account ManagerExciting new opportunity working for an established pharmaceutical company working across the North East and CumbriaRole: Key Account ManagerTherapy Area: Diabetes and DermatologyPackage: Competitive salary dependent on experience, bonus incentive scheme, car or car allowance, pension, healthcare and additional benefitsLocation: North East...
-
Manager of Key Accounts
1 month ago
Newcastle upon Tyne, United Kingdom Ziff Davis Full timeDescription Position at MOZ Group Manager, Key Account Services Campaigner is a Ziff Davis brand, offering a full-featured email and SMS marketing platform for businesses to engage their customers. With over 20 years in business and a global reach, our experienced team of experts help customers of all sizes achieve the best possible ROI with email...
-
Key Account Manager
3 weeks ago
Newcastle upon Tyne, United Kingdom Midas Full timeREWARDS: 35K Basic Salary, 45K OTE, Fully Expensed Car/Fuel CardLOCATION: Bristol, Swindon, Reading, LondonExcellent Key Account Manager role with a Catering supplies specialistTHE COMPANY:We are a rapidly growing and progressive organisation with ambitious plans for the forthcoming year.Established in the South West, we have progressed in recent years to...
-
Key Account Manager
1 week ago
Newcastle upon Tyne, United Kingdom Level Up Recruitment Full timeAn opportunity for a Key Account Manager to join a market-leading food wholesaler and distributor, you’ll focus on developing business across specialised sectors including healthcare, education, pubs, hotels, hospitality and leisure covering the north-east.Responsibilities of a Key Account Manager: * To win, retain and develop new customers and grow...
-
Key Account Manager
1 week ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The Advocate Group Full timeJob Title: Key Account ManagerAbout the Role: We are seeking a skilled Key Account Manager to join our team at The Advocate Group. As a Key Account Manager, you will be responsible for developing and maintaining relationships with key clients in the FMCG sector.Salary and Benefits: This is a highly competitive role offering an estimated annual salary of...
-
Key Account Manager
4 weeks ago
Newcastle upon Tyne, United Kingdom Level Up Recruitment Full timeAn opportunity for a Key Account Manager to join a market-leading food wholesaler and distributor, you’ll focus on developing business across specialised sectors including healthcare, education, pubs, hotels, hospitality and leisure covering the north-east. Responsibilities of a Key Account Manager: * To win, retain and develop new customers and grow...
-
Key Account Manager
4 weeks ago
Newcastle upon Tyne, United Kingdom CV-Library Full timeAn opportunity for a Key Account Manager to join a market-leading food wholesaler and distributor, you’ll focus on developing business across specialised sectors including healthcare, education, pubs, hotels, hospitality and leisure covering the north-east. Responsibilities of a Key Account Manager: * To win, retain and develop new customers and...
-
Key Account Manager
7 months ago
Newcastle upon Tyne, United Kingdom Nomad Digital Full timeAbout Nomad Digital Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry. Founded in 2002, and headquartered in the UK, currently serving more than 80+ global customers - in more than 40 countries - Nomad designs, builds, deploys and manages passenger Wi-Fi and on-board passenger infotainment...
-
Key Account Manager
4 months ago
Newcastle upon Tyne, United Kingdom Essity Full timeAbout the Role Partnering with one of our strategic customers, this key account management role will require you to bring your skills and expertise around business planning, negotiation and customer relationships. As national Key Account Manager, you will work with the Tork brand in our Professional Hygiene business. This role reports into the Sales...
-
Key Account Manager
5 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verto People Full timeJob DescriptionWe are seeking an experienced Area Sales Manager / Business Development Manager to join our team at Verto People.In this role, you will be responsible for managing key customer accounts, identifying new business opportunities, and developing strategies to drive growth.You will work closely with our internal teams to identify new business...
-
Key Account Growth Manager
1 week ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom PYVITAL Full timeJob OverviewWe are looking for a skilled Key Account Manager to join our team at PYVITAL. In this role, you will be responsible for driving growth and maintaining strong relationships with key stakeholders.This is an excellent opportunity for a strategic and entrepreneurial professional who excels in developing and nurturing key accounts. Key...
-
Key Account Manager
7 days ago
Newcastle Upon Tyne, UK, Tyne & Wear, United Kingdom Chemistree Solutions Limited Full timeKey Account ManagerExciting new opportunity working for an established pharmaceutical company working across the North East and CumbriaRole: Key Account ManagerTherapy Area: Diabetes and DermatologyPackage: Competitive salary dependent on experience, bonus incentive scheme, car or car allowance, pension, healthcare and additional benefitsLocation: North East...
-
Key Account Area Sales Manager
2 weeks ago
Newcastle upon Tyne, United Kingdom Strive Supply Chain Full timeStrive are a UK wide Supply Chain & Logistics management recruiter. Please visitstrive . co . ukfor additional roles across engineering, production, warehouse & transport operations Key Account Area Sales Manager £30k - £35k + Bonus + Excellent Benefits (incl. Car Allowance) Gateshead Strive Supply Chain are a leading management recruitment...
-
Key Account Area Sales Manager
2 weeks ago
Newcastle upon Tyne, United Kingdom CV-Library Full timeStrive are a UK wide Supply Chain & Logistics management recruiter. Please visitstrive . co . ukfor additional roles across engineering, production, warehouse & transport operations Key Account Area Sales Manager £30k - £35k + Bonus + Excellent Benefits (incl. Car Allowance) Gateshead Strive Supply Chain are a leading management recruitment...
-
Key Account Manager
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The Recruitment Guy (Pty) Ltd Full timeJob Responsibilities: As a Key Account Manager - Forklift Division, you will be responsible for executing the annual Key Account Sales plan, developing and maintaining long-term contracts, managing budgets and forecasts, and developing potential within key accounts. You will also maintain commercial policy, build strong customer relationships, develop market...
-
Northern KZN Key Accounts Manager
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The Recruitment Guy (Pty) Ltd Full timeJob Summary: The Recruitment Guy (Pty) Ltd is seeking an experienced Northern KZN Key Accounts Manager to join our team and drive business growth in the region.Company Overview: As a leading recruitment agency, we are committed to delivering exceptional results and building long-term relationships with our clients and candidates.Salary: R400,000 - R600,000...
-
Area Sales Manager
7 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Austin Fraser Full timeArea Sales Manager - Key Accounts Job DescriptionEstimated Salary: £32,000 - £37,000 + Bonus + Excellent Benefits (incl. Car Allowance)About Our ClientOur client is a major FMCG distributor in the UK, and we are delighted to assist them in their search for a Key Account Area Sales Manager covering the Tyne & Wear part of England.Job...
