Administration Assistant Fixed Term 6mths

2 months ago

Blackpool, United Kingdom FCMS Full time

Job summary

Welcome to FCMS

We are looking for an Administration Assistant towork as part of a team providing a full administrative service to ensure thesmooth operation of community based diagnostic clinics.

Job Type: FIXED TERM 6 months. Full Time - hours perweek

Hours: 8hr shifts - Monday Friday

Pay: £ per hour

Main duties of the job

The role will involve dealing with referrals, filing, booking new and follow up appointments, tracking patients through the system, recording data to monitor access times and the maintaining of accurate records of clinics on the computerised Patient Administration System EMIS.

To provide additional administrative support within the company as required.

About us

The ethos of FCMS as a social enterprise, health andwellbeing services provider is to be passionate in its drive to ensure thatpatients and callers remain the central focus of all that it does. Coupled withexcellent and well-established clinical governance systems and extremelyeffective operational expertise, it has meant that the company has the abilityto strategically visualise, develop, and implement award winning services.

Over many years we have invested in our staff so that we havea core team of highly trained individuals who can manage the needs of ourpatients and callers. Our staff are able to significantly improve the servicedelivery and user experience due to their considerable experience andcommitment to what they do.

Job description

Job responsibilities

Job purpose :

To work as part of a team providing a full administrative service to ensure the smooth operation of community based diagnostic clinics.

This will involve dealing with referrals, filing, booking new and follow up appointments, tracking patients through the system, recording data to monitor access times and the maintaining of accurate records of clinics on the computerised Patient Administration System EMIS.

To provide additional administrative support within the company as required.

Key responsibilities:

To ensure agendas for meeting are up to date and correct. To collate patient satisfaction results. To keep all patients, letter up to date and ERS & ODS Code are correct. To make sure all audits are up to date. To inform, by telephone or in writing, patients/carers of the time and date of the appointment and to ensure that all relevant information is sent in good time for the appointment. To follow systems and procedures to ensure that each patients journey is managed effectively and in a timely fashion. To ensure that patient information is available to relevant healthcare professionals, when it is required. To assist in the development of systems to ensure continued efficiency. To assist in improving the quality of information provided to patients at all times. Working with the Deputy Head of Planned Care and other key staff within the company to develop effective administrative processes, to ensure the accuracy of information held on the waiting lists. To ensure all information collected is held securely and in confidence. To answer the telephone in a courteous and pleasant manner at all times To undertake relevant training where necessary. To respond quickly to requests for information in accordance with policies and procedures and to be responsible for following the procedures relating to data quality standards for health records. To know how accurate and timely data collection helps the company deliver patient care now and in the future. General office duties including photocopying. To carry out other relevant duties as instructed by the Deputy Head of Planned Care.

This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the

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