Administrative Support Professional
3 weeks ago
Job Summary
Welcome to FCMS, a social enterprise dedicated to delivering exceptional health and wellbeing services. We are seeking an experienced Administrative Support Professional to join our team as a Community Clinic Coordinator.
Job Type: FIXED TERM 6 months. Full Time - hours per week
Hours: 8hr shifts - Monday Friday
Pay: £ per hour
Main Duties:
The successful candidate will be responsible for providing administrative support to our community clinics, ensuring the smooth operation of our diagnostic services. This will involve dealing with referrals, filing, booking new and follow-up appointments, tracking patients through the system, and maintaining accurate records on our computerized Patient Administration System EMIS.
About Us:
At FCMS, we pride ourselves on our commitment to delivering high-quality services to our patients. Our team of highly trained individuals is dedicated to ensuring that every patient receives the best possible care. We are passionate about our work and strive to make a positive impact in our community.
Key Responsibilities:
- To ensure agendas for meetings are up to date and correct.
- To collate patient satisfaction results.
- To keep all patient records up to date and ensure ERS & ODS Code are correct.
- To make sure all audits are up to date.
- To inform patients/carers of the time and date of appointments and ensure relevant information is sent in good time.
- To follow systems and procedures to ensure each patient's journey is managed effectively and in a timely fashion.
- To ensure patient information is available to relevant healthcare professionals when required.
- To assist in the development of systems to ensure continued efficiency.
- To assist in improving the quality of information provided to patients at all times.
- To work with the Deputy Head of Planned Care and other key staff to develop effective administrative processes.
- To ensure all information collected is held securely and in confidence.
- To answer the telephone in a courteous and pleasant manner at all times.
- To undertake relevant training where necessary.
- To respond quickly to requests for information in accordance with policies and procedures.
- To be responsible for following procedures relating to data quality standards for health records.
- To know how accurate and timely data collection helps the company deliver patient care now and in the future.
- General office duties including photocopying.
- To carry out other relevant duties as instructed by the Deputy Head of Planned Care.
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