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Patient Pathway Navigator

4 months ago

Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

Job overview

This role will support the Retention Leads and wider OD team to develop and deliver a range of retention initiatives and activities in line with the Trust's People and Culture Strategy.

Main duties of the job

Developing and delivering a range of retention initiatives such as:

Improving new starter experience through effective onboarding with managers Implementation of financial wellbeing packages Working closely with people leaders to run listening events and voice boxes giving staff a voice that counts Supporting recognition events for the long service of our staff Supporting managers to provide effective off-boarding for staff, understanding reasons for leaving through delivering exit webinar training and undertaking exit interviews

Providing data and insights to organisational leaders and People Business Partners including the compilation of reports for PODco and Workforce Programme Supply Board 

Working for our organisation

MTW is a large acute hospital trust in the south-east of England. We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

Detailed job description and main responsibilities

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions. 

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here:

Interview Date: 11th July 2024

Person specification

Qualifications

Essential criteria

NVQ Level 4 or equivalent experience obtained through personal or professional lived experience ECDL or equivalent obtained through personal or professional lived experience

Desirable criteria

CPP or equivalent

Knowledge/Experience

Essential criteria

An understanding of workforce diversity, equality and inclusion Understanding of confidentiality, data protection and Information Governance standards HR Administrative customer service role Advanced Keyboard skills within a work environment including Microsoft Word, Outlook and Excel

Desirable criteria

Recent experience of working within the NHS ESR data entry and interrogation. Agenda for Change Terms & Conditions of employment NHS staff groups

Skills

Essential criteria

Ability to communicate with a range of people using a range of methods Ability to support staff through challenging or emotional conversations Ability to interpret data in a range of formats Ability to present data to a diverse range of staff Ability to work independently and organise own workload Ability to work as part of a team with a flexible approach to delivery

Desirable criteria

Selection interview skills Training / presentation skills