Senior Pathology IT Helpdesk and Administration Officer

4 weeks ago

London, United Kingdom Barts Health NHS Trust Full time

Job overview

Pathology IT

Senior Helpdesk and Admin Officer

The NHS East and South East London Pathology Partnership is an arms-length organisation providing pathology services to Barts Health NHS Trust, Homerton University Hospital NHS Foundation Trust and Lewisham and Greenwich NHS Trust. The Pathology Partnership is hosted by Barts Health.

The Pathology Partnership is based on well-established models for pathology networks, with the Royal London Hospital becoming the main hub laboratory for the network and Essential Service Laboratories (ESL) as a minimum at all other Hospital sites.

Pathology is made up of the following services - Blood Sciences including Haematology, Blood Transfusion and Biochemistry; Infectious Diseases including Microbiology and Virology; Cellular Pathology including Histopathology, non-gynae Cytology and mortuary services; Immunology; Cytogenetics and Molecular Haematology; Immunophenotyping; Clinical Transplantation and Retinoblastoma.

Main duties of the job

We are seeking an enthusiastic individual, experienced in managing a busy Pathology Laboratory Information Management System (LIMS) helpdesk team,

The post is to help lead, coordinate, manage the ESELPP Helpdesk and Admin Team. The role will involve working alongside the Pathology Information Systems Manager and the wider Pathology IT team to manage the helpdesk team looking after the various I.T systems in use.

Applicants will need to have significant work experience in a band 6 Pathology I.T role. Significant experience with related Pathology linked systems, including T-quest, Cerner Millenium EPR, GP links and Review is also desirable for this role. The successful applicant will need to possess proficient skills in change control, end to end testing and data validation and analysis.

Applicants will also need to have excellent analytical and problem solving skills and the ability to document performance monitoring, and be able to think and act proactively and strategically. A good knowledge and understanding of laboratory testing processes across the different Pathology departments and their automated technology analyser interfaces is also essential for this role.

Working for our organisation

The NHS East and South East London Pathology Partnership is an arms-length organisation providing pathology services to Barts Health NHS Trust, Homerton University Hospital NHS Foundation Trust and Lewisham and Greenwich NHS Trust. The Pathology Partnership is hosted by Barts Health.

The Pathology Partnership is based on well-established models for pathology networks, with the Royal London Hospital becoming the main hub laboratory for the network and Essential Service Laboratories (ESL) as a minimum at all other Hospital sites.

The 2020/21 total operating costs across the Partnership were c. £126m per annum with a workforce establishment of circa. 822 WTE. We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band 

Detailed job description and main responsibilities

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

The successful applicant will be a team-player with excellent communication, organisational, time management and interpersonal skills. The post-holder will need to work closely and collaboratively with the Trust Clinical Information Systems (CIS), Information Technology (I.T) departments and various other stakeholders. The postholder will also need to work with LIMS staff across the Pathology partnership to help coordinate and ensure the optimal integration, functionality and quality management of the various systems in place.

The Pathology department, and the Trust provides good opportunities for CPD and ongoing and training and development will be actively supported.

The 2020/21 total operating costs across the Partnership were c. £126m per annum with a workforce establishment of circa. 822 WTE. We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

If you require further information or would like to arrange an informal visit please contact Baz Patel – .

Person specification

Qualifications

Essential criteria

Educated to degree level in a relevant IT subject or equivalent demonstrable experience. Experience in 1st/2nd/3rd line support in Pathology related systems including LIMS

Experience

Essential criteria

Experience of staff management Experience of coaching and developing staff Extensive experience of developing and supporting a SQL Server data warehouse in a medical environment including the creation of tables, stored procedures, views and functions and use of SSIS. Previous experience of developing a front end application for a SQL Server database using appropriate technologies i.e. web, .NET. Experience supporting a Local/Wide Area Network Experience of working with business performance metrics/data to guide and direct strategy Experience of providing direct customer service, both verbally and in writing

Knowledge

Essential criteria

Sound knowledge of IT systems, network configuration, major applications and desktop support. Experience of supporting and administering a Windows based server environment. Experience of supporting desktop PCs (Windows 7, printers and peripherals). Understanding of project management An understanding of NHS policy Sound knowledge of ITIL service management standards Advanced business analysis and data analysis skills.

Desirable criteria

Knowledge of NHS information needs. Understanding of NHS strategy and policy agendas

Skills

Essential criteria

Strong written and verbal communication skills and able to work within a global team Excellent problem-solving skills, able to use initiative and resolve issues at speed Enthusiasm to be continually learning and apply professional development to the workplace. Presentation skills Effective communication skills will be required to engage a range of stakeholders in service development and change issues. Must be able to work within agreed parameters and with minimal supervision. Developed analytical and problem solving skills across Proven team player. Ability and experience of managing multiple strands of work in a challenging and unpredictable environment. Periods of prolonged concentration required. Requirement to travel between sites is essential, using own transport when required Ability to carry light IT equipment. Excellent communication skills and the ability to communicate at all levels, along with interpersonal and collaboration skills Have empathy when receiving or providing sensitive, personal and confidential information. Be tactful, persuasive and able to influence when handling helpdesk situations

Other

Essential criteria

Ability to demonstrate awareness/understanding of equal opportunities and other people’s behavior, physical, social and welfare needs. Commitment to helping to provide equitable services for all health service users and NHS staff. Commitment to the principles of lifelong learning and continuous professional development Calm, empathetic and logical when faced with urgent and stressful situations Ability to work with unpredictable situations and under pressure and to tight deadlines with frequent interruptions Proactive, versatile and problem solving approach. Team player and prepared to prioritise work in order to support the needs of the team Ability to travel within the locality and on occasion wider afield if required for business purposes.

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