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Helpdesk & General Administrator

3 months ago

London, United Kingdom BCS Electrical and Building Services Ltd Full time

Duties:

- General administration duties in the office
- Maintain and update excel spreadsheets for one or two of our electrical contracts
- Assist on outbound and inbound calls to residents to accumulate and manage bookings
- Develop and maintain helpdesk procedures and documentation
- Update spreadsheet with bookings times, dates and any other notes
- Assist with diary management for the electricians on site
- Coding up any works created from the bookings on a web based system, iWorld
- Stay up-to-date with industry trends and technologies to enhance the helpdesk function

**Requirements**:

- Use of Excel and Outlook
- Experience in a helpdesk, telephone bookings and diary appointments
- Excellent problem-solving and decision-making abilities
- Exceptional customer service skills with a focus on resolving issues promptly and effectively
- Strong communication skills, both written and verbal
- Proactively and use of initiative thinking
- Excellent administration duties and data entry
- Work well under pressure

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Cycle to work scheme
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Help desk: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 01/04/2024
Reference ID: Help Desk / Booking Administrator
Expected start date: 18/03/2024