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Helpdesk Administrator

2 months ago

London, United Kingdom City St George’s, University of London Full time

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution.

The combined university is one of the largest suppliers of the health workforce in the capital, as well as one of the largest higher education destinations for London students.

Combining a breadth of disciplines across health, business, law, creativity, communications, science and technology, we are creating a ‘health powerhouse’ for students, researchers, the NHS and partners in uniting a world-leading specialist health university. We are now one of the UK’s largest health educators, where staff and students have access to an expanded team of brilliant academic and professional services colleagues, combined resources and facilities and more interdisciplinary opportunities.

The merger creates opportunities to generate significant change in the world of healthcare including changes to treatment, population health monitoring, workforce development and leadership, policy, and advocacy.

Background

The Helpdesk Administrator provides support to the Student and Academic Administration team in the School of Health and Psychological Sciences. This post is the first point of contact for student queries at the Helpdesk reception located in Myddleton Street and in the Clinical Skills lab in Tait. Working alongside professional services teams and academic staff, this is a crucial role in helping to deliver student experience on behalf of the School.

Responsibilities

The Helpdesk Administrator in the School of Health and Psychological Sciences is a key front facing role, providing a high standard of customer service for both students, staff, and visitors. The postholder plays an active role in advising and supporting students with course related matters; signposting to relevant University support services; managing queries such as the collection of student deliveries; DBS checks, student ID distribution, epaulettes, and name badges for placement; reimbursement of travel claims and more.

Person Specification

This customer facing role will need to have the candidate demonstrate excellent customer service skills, active listening and interpersonal communication, attention to detail as well as exceptional organisational skills. As we deal with a high volume of data, IT literacy and capability is required. Within SAA we value Equality, Diversity, and Inclusivity, therefore the postholder will be aware and able to implement EDI initiatives and uphold our core values.

Additional Information

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

Closing date for applications: 18th September 2024 at 11:59pm.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.

City St George’s operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions.