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General Offices Assistant

3 months ago

Wakefield, United Kingdom Mid Yorkshire Teaching NHS Trust Full time

Job summary

Are you excited by working in a busy, fast paced service? Being the first point of contact for patients, staff and visitors you will demonstrate excellent customer service skills, an ability to prioritise your workload, and strong attention to detail.

Working closely with our General Office Administrators we are seeking an enthusiastic, motivated individual who is flexible in their approach and willing to learn.

This is a full time position working hours per week Monday to Friday.

Interview Date & Venue TBC.

For more information please contact:

Steve Backhouse General Offices Manager Trustwide via email:

Main duties of the job

To carry out administration duties in a manner thatsupports departmental targets and ensures compliance with standard operatingprocedures.

To provide support and cover as required to the GeneralOffices at Dewsbury and Pontefract Hospitals.

About us

We provide care and support to over a million people inWakefield and Kirklees in their homes, community settings and across ourthree hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).

Always striving for excellence, we are at the forefront ofinnovation and research, and we invest in teaching and the development of ourworkforce.

We live by our values of caring, improving, being respectfuland maintaining high standards. We listen and learn because we aim to make MidYorkshire the best place to work and receive care.

We value diversity and welcome talent and enthusiasmirrespective of age, disability, neurodivergence, sex, gender identity andgender expression, race or ethnicity, religion or belief, sexual orientation,or other personal circumstances including providing unpaid carers support tosomeone with a health and care need. As ethnic minority groups, members of theLGBTQ+ community, and people with a disability/neurodivergence are currentlyunder-represented across the organisation, we encourage applications frommembers of these groups. We have policies and procedures to ensure allapplicants are treated fairly and consistently.

We are proud of our staff networks - who offer valuableguidance and feedback from those with lived experience.

We have a clear vision and you could be part of this Ifyou share our values and you want to make a difference to the lives of ourpatients and their families and carers, we would love to hear from you.

Job description

Job responsibilities

Key Responsibilities

Dealing with telephone enquiries and assisting callers to the relevant department. Sorting and transacting of External & GP Surgery Mail. Ensuring post is sent out correctly and confidentially to the deadlines specified. Demonstrate good communication skills and working relationships with all staff working within the Department and the wider hospital environment. To plan, prioritise, organise and manage own workload and to have the ability to deal with frequent interruptions, which will regularly involve changing from one activity to another. To work as part of a team and to be responsible for ensuring all incoming work is prioritised and handled within appropriate timescales, seeking advice where necessary. Cash handling for processing patient Travel Reimbursement via the Healthcare Travel Costs Scheme (HCTS), and also the receiving and receipting of Charitable Fund donations. Ensuring that all outgoing material reflects a high standard according to the corporate style and templates. Collating and distributing information, providing a professional front of house administrative service on each of the three sites. Entering information onto relevant computer systems and databases. To undertake any other duties that may be reasonably requested to facilitate the smooth running of the Trust ensuring confidentiality is upheld at all times. Take Interpreter and British Sign Language (BSL) bookings for all Mid Yorkshire Hospitals NHS Trust Services, including Community Services Person Specification

Qualifications

Essential

Good general education including GCSEs in English Language & Mathematics, or equivalent experience.

Desirable

NVQ Level 2 qualification in related subject. IT skills qualifications; CLAIT or ECDL computer course.

Experience

Essential

Experience of working with filing systems Experience of good customer or patient care Work with IT Systems, including Microsoft Packages such as: Word / Excel / Outlook / Access

Desirable

Previous experience in an administrative role Experience of working within a related area Health/Social Care Setting A willingness to learn NHS computer software systems Experience of working with confidential material

Knowledge and Awareness

Essential

Data Protection & Caldicott Guardian Principles Awareness of own limitations

Desirable

Awareness of Health & Safety issues Awareness of Moving & Handling issues.

Skills and Abilities

Essential

Keyboard skills Develop and maintain positive working relationships Demonstrate effective and clear written, verbal and telephone, communication skills Work with demanding workloads and prioritise tasks Maintain a safe working environment for self and others Willingness to take on tasks

Desirable

Proven record of excellent filing and organisational skills

Personal Attributes

Essential

Friendly & Approachable Respectful of colleagues opinions and beliefs Ability to satisfy Occupational Health screening Adaptable and flexible according to the demands of the service. Willingness to work flexibly across three sites, to suit the requirements of the team.