Customer Service Consultant

7 months ago


Selby, United Kingdom Skipton Building Society Full time

Hours:

In a full-time Branch based role; you will be working 36 hours flexible hours across Monday to Saturday to support operating hours in both York and Selby branches.

Salary:

£22,464 Per Annum

Closing Date:

Fri, 7 Jun 2024

We are recruiting for a Customer Service Consultant within York and Selby branch.

You have the opportunity to join our team and become one of the faces of Skipton Building Society. We are also interested in who you are as a person. Why? Because our membership is made up of many different kinds of people and we want our employees to be just as diverse. 

Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing.

You will be engaging in conversations to find out our customers’ needs, providing information to customers about our full savings range, products and services that we offer. By really listening to, and getting to know our customers, you will help them to review their circumstances and what their goals are, whether that be financial, family, retirement, peace of mind or even a new home and through this proactively identify the most appropriate products to suit their needs. All the while providing a straightforward, helpful service that lets your enthusiasm shine through. 

Together, you can help us build a better Society

Who Are We?

Not just another building society. Not just another job.

We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.

Our colleagues say Skipton Building Society is a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we will help you take the next step towards a better future.

Branch Life

Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.

For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.

This is a multi-site role within York and Selby Branches

What Is In It For You?

Annual discretionary bonus scheme: on average our Customer Consultants received an on-target bonus of 8% dependent on personal and company performance. This means you could receive a possible £1,790.00 per annum.

25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days after 5 years.

Holiday trading scheme allowing the ability to buy and sell additional annual leave days

Generous employer pension contributions – up to 10% per annum dependent on employee selection

Access to the Lifeworks, via telephone or online 24/7. Giving free access to wellbeing apps, including Employee Assistance Programme and online employee discount platform including retailers, entertainment, eating out and travel.

There are always initiatives to get involved with charities with two paid volunteering days for you to use each year.

What Will You Be Doing?

Engaging, understanding and identifying customer needs through asking great questions, listening to customers specific circumstances and tailoring the relevant solution to their needs whilst ensuring the right outcome for the customer and the society.

Acting as the first point of contact for customers in branch with enthusiasm and a desire to help our customers.

Proactively contacting our customers over the phone to identify and discuss their needs.

Educate each customer on a range of products and services as well as the different communication channels they can utilise to engage with us directly.

Use internal systems to ensure that a customer’s records are accurately maintained and are up to date, whilst ensuring vulnerable customers are identified and supported appropriately.

Adhere to and understand the appropriate policies, standards, controls and limits of authority applicable to your role, supported by training, coaching and appropriate communication.

What Do We Need From You?

Passion about delivering exceptional customer service

Enjoy meeting new people and engaging in purposeful conversation

Work well with others, with a ‘one-team’ mindset across multiple channels.

Have excellent communication, engagement and listening skills

React fast when the day gets busy and handle a wide variety of different customers – with excellent time management

Are able to deliver outstanding customer service either from a face to face or a telephony background

Are open to a broad range of activities even if outside of standard expectations

Are able to grow, adapt and change accommodating business needs and priorities 



  • Selby, United Kingdom First2HelpYou Full time

    JD06 - Customer Service Administrator First2HelpYou is a leading provider of Lone worker safety solutions. Due to continued expansion, we have an excellent opportunity to join our business as a Customer Service Administrator. At First2HelpYou, customers are at the heart of everything we do, and we strive ourselves on doing the job right and giving every...


  • Selby, United Kingdom Uniglad Ingredients Ltd Full time

    **Who We Are** Uniglad Ingredients specialises in the distribution of starches, sweeteners and sugars to the food manufacturing industry. **Role Purpose** Working as part of the Uniglad Sales Team, reporting directly to the Business Development Director the Customer Service Coordinator is responsible for providing excellent service by ensuring all queries...


  • Selby, United Kingdom Jewson Full time

    **Are you an experienced Yard Assistant or Customer Service Advisor?** **Jewson in Selby** is hiring now for Customer Service Advisorto join our busy builder’s merchant team. - **Key Responsibilities of a Customer Services**:_ - Welcome customers to the branch and take an active interest in their projects - Dealing with customers on the trade counter -...


  • Selby, United Kingdom Industrial Chemical Limited Full time

    **Job purpose**: To provide a professional customer service function at all times to our organisation. Key Accountabilities: - Sales administration processing, including handling enquiries; orders; sales processing, and; handling credits - Have an awareness of sale demand, production and stock availability to meet customer orders - Maintain customer...


  • Selby, United Kingdom Uniglad Ingredients Ltd Full time

    **Who We Are** Uniglad Ingredients specialises in the distribution of starches, sweeteners and sugars to the food manufacturing industry. **What we are looking for** We are looking for a Customer Services Co-Ordinator to join our growing business in the UK. Working as part of the Uniglad Sales Team, reporting directly to the Commercial Director you will...


  • Selby, United Kingdom TransPennine Express Full time

    Do you have drive, enthusiasm and a passion to help take the North further? If yes, then come and be part of our amazing team here at TransPennine Express. We are an intercity train company connecting people and communities across our cities and major towns in the North of England and Scotland. Together we will continue to transform rail travel with faster,...


  • Selby, United Kingdom Cawood Full time

    This role is located in Sciantec, within the Cawood Scientific Agriculture Division. With over 30 years’ experience in the agri and aquaculture sectors, Sciantec, part of Cawood Scientific, offers a complete analytical service for feedingstuffs, ingredients, raw materials, compound feed, meals, premixes, and forages. Our expertise in animal feed safety and...


  • Selby, North Yorkshire, United Kingdom WHSmith Full time

    Company OverviewAt WHSmith, we're proud to be a leading retailer with a rich history dating back over years. Our stores are the heart of our communities, and we strive to make a positive impact on the lives of our customers and colleagues.Job SummaryWe're seeking a highly motivated Counter Assistant to join our team in Selby Post Office. As a key member of...


  • Selby, United Kingdom Yorkshire Building Society Full time

    If you're great with people, a Customer Service career in our Branch Network could be a great choice for you.As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business.We always look for ways to give the best customer experience, make things more efficient and try new things.And because we're...

  • Sales Consultant

    3 weeks ago


    Selby, United Kingdom 360 Resourcing Full time

    Sales Consultant – Nottingham Salary: £23,800 basic + commission (OTE £45,000+) Are you ready to elevate your sales career?Join a leading provider of high-quality home furniture and décor, offering a fantastic company culture, strong earning potential, and excellent opportunities for career development.About the Role As a Furniture Sales Consultant ,...


  • Selby, United Kingdom William Hill Full time

    People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and...


  • Selby, North Yorkshire, United Kingdom Edmund Optics Full time

    Edmund Optics is seeking a Customer Service Director to lead our EMEA team. This role involves managing the Product Support Team to maximize customer satisfaction and revenue growth.About the PositionThe ideal candidate will have a strong background in technical sales and product support, with a minimum of three years' experience. They will be knowledgeable...


  • Selby, North Yorkshire, United Kingdom Frasers Group Full time

    Frasers Group is a dynamic retailer seeking a highly motivated individual to join their team as a Customer Service Assistant. This role offers a unique opportunity to gain skills and experience in a fast-paced retail environment, while earning a competitive salary and benefiting from additional sales commission earnings.In this position, you will work...


  • Selby, United Kingdom William Hill Full time

    Job description Start talking our language.  We’re the experts in betting and gaming; we’ve been around since 1934 so it should come as no surprise to you that we know our stuff. Join us as a Customer Experience Assistant and we’ll train you up from day one so you’re fully ready to speak the language of betting to each and every customer that...


  • Selby, North Yorkshire, United Kingdom Edmund Optics Full time

    Job DescriptionWe are looking for a highly competent and skilled Customer Service Excellence Manager to join our team. The successful candidate will be responsible for managing the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity, and individual accountability.Responsibilities include efficiently scheduling...


  • Selby, North Yorkshire, United Kingdom Farmfoods Full time

    We're recruiting for a Customer Service Team Member in Selby, North Yorkshire. As a key member of our team, you will be responsible for providing exceptional customer service, processing transactions accurately, and maintaining a welcoming store environment.In return for your hard work, you will enjoy:A competitive hourly rate, depending on your age: £9.40...


  • Selby, North Yorkshire, United Kingdom Freight Personnel Full time

    About the RoleThe successful candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues alike. You will be confident in your ability to work in a fast-paced environment and adapt to changing priorities.As a Logistics and Customer Service Manager, you will be responsible for...


  • Selby, United Kingdom BM Stores Full time

    **B&M Retail are currently recruiting for a **Customer Service Supervisor** to join our brand new team **for our store opening in **Abbey Walk Retail Park, Selby**! **This is a part time role, working 20 hours a week **and will require the flexibility to work shifts in the daytime, evenings and at weekends.** ***We are one of the UK’s fastest growing...


  • Selby, North Yorkshire, United Kingdom Travis Perkins Full time

    At Travis Perkins, we're committed to providing exceptional customer service and building strong relationships with our customers. As a Customer Service Representative - Yard Sales, you'll play a vital role in delivering this experience.Job DescriptionThis is a fantastic opportunity to join our team as a Customer Service Representative - Yard Sales. You'll...

  • Full-time Warehouse

    6 months ago


    Selby, United Kingdom Michael Stewart Menswear Full time

    About Us: Join the Michael Stewart Menswear team to help deliver top-tier designer clothing to our online customers. We are currently expanding our operations and seeking a dedicated Full-Time Warehouse Operative to contribute to our dynamic team. Position Overview: Key Responsibilities: - Pick and pack customer orders with a focus on accuracy and...