Customer Service Supervisor
7 months ago
Do you have drive, enthusiasm and a passion to help take the North further? If yes, then come and be part of our amazing team here at TransPennine Express.
We are an intercity train company connecting people and communities across our cities and major towns in the North of England and Scotland. Together we will continue to transform rail travel with faster, easier journeys that offer a step change in services with our fleet of new high-tech trains.
The North is a vibrant place to live and work and here at TransPennine Express our services are helping to keep the country moving. If you want to be involved in something truly transformative, that will have a lasting impact on how we travel, then please join us and help us to take the North further.
As a Customer Service Professional on our station, you'll work between the station ticket office, the station ticket barriers and the train platforms. You'll deliver a service to customers which is proactive and personable, engaging and professional, showing passion in all that you do to ensure we deliver ‘a great service every day' to our customers.
Working on the station allows you to get involved with a wide range of customer service activities, helping customers purchasing tickets, providing train service information, providing assistance to disabled and vulnerable people, helping dispatch trains safety and on time, dealing with lost property and ensuring the safety and cleanliness of the station is maintained consistently to a high standard.
You'll make sure you're always on hand for the needs of our customers, having a highly visible profile on the station, keeping customers informed with up to date train service information, making sure customers feel appropriately informed and assisted throughout their journey. Working on a station means some of the time you'll be working outdoors so you'll need to be comfortable working in all weather conditions and be able to provide assistance to wheelchair users and anyone else who would benefit from being given a helping hand.
Our trains operate around the clock as do our stations. To ensure our services are appropriately resourced you'll follow a varying shift pattern which can include some early starts, some night time and weekend working in a cross cultural and diverse environment.
We are looking for people who can demonstrate:
- Excellent customer service skills
- Friendly and approachable manner
- Ability to speak clearly and confidently
- Smart and well presented
- G.C.S.E, A - C grade (or equivalent qualification) in Maths and English
- Computer literate with the ability to use Microsoft packages
- Ability to get to and from the above location without relying on the rail service or public transport due to some early shift start and finish times
- This position does not have line management responsibilities therefore supervisory experience is not essential.
If that sounds like the right fit for you, we'd love to hear from you, please visit **Search Page (firstgroup.co.uk)**
**What can we offer you?**
- Excellent career prospects.
- A personal development plan.
- Fully funded structured training and development*.
- Competitive salary paid on 4 weekly basis.
- Generous annual leave entitlement.
- Free TransPennine Express rail travel for you and your dependants*.
- Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years' service* for you and your dependants*.
- Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there's someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home.
- Option to join the Railway Pension Scheme with significant employer contributions.
- Family friendly maternity and paternity benefits.
- Plus, high street and lifestyle discounts as well as a cycle to work scheme*.
- _Terms and conditions apply._
Help take the north further.
**Why Work with us?**
Our colleagues are from all walks of life with varied personal experiences and career journeys into rail. We want the best people for our roles. We are proud of our region and committed to connecting and reflecting the diverse communities that we serve across the North of England and Scotland. Our values are central to this, especially being ‘Supportive of each other'. As an inclusive employer we value individuals' contributions, regardless of their age, gender, race, ethnicity, disability, sexual orientation, social background, religion, or belief.
-
New Store Customer Service Supervisor
7 months ago
Selby, United Kingdom BM Stores Full time**B&M Retail are currently recruiting for a **Customer Service Supervisor** to join our brand new team **for our store opening in **Abbey Walk Retail Park, Selby**! **This is a part time role, working 20 hours a week **and will require the flexibility to work shifts in the daytime, evenings and at weekends.** ***We are one of the UK’s fastest growing...
-
Retail Supervisor
6 months ago
Selby, United Kingdom Farmfoods Full time**Retail Supervisor - Part Time, 24 hours** We are looking to recruit a new retail supervisor for our shop in Selby, North Yorkshire. We offer a permanent part time position working a variety of shifts, with a minimum of 24 hours work each week. Generally including some weekend work. **Pay & benefits**: We offer an hourly pay rate of £11.07 and you will...
-
Retail Supervisor
7 months ago
Selby, United Kingdom Farmfoods Full time**Retail Supervisor - Full Time, 39 hours** We are looking to recruit a new retail supervisor for our shop in Selby, North Yorkshire. We offer a permanent 39 hour full time position working a variety of shifts, 5 days from 7 each week. Please note that for full time positions we will generally require you to be fully flexible in your availability for work...
-
Field Care Supervisor
7 months ago
Selby, United Kingdom Lotus Home Care Full time**Lotus Home Care - Selby Branch** - **Field Care Supervisor**: - **£25,000 per year**: - **Full time role - 40 hours a week**: - **Permanent role with a contract** We're looking for a **Field Care Supervisor** to join our amazing Hull team. - Care experience of 6 months plus in the last 3 years, ideally domiciliary (home) care - You can sign up to...
-
Transport Supervisor
3 days ago
Selby, United Kingdom BES - Goole Full timeBailey Employment Services Ltd are currently looking for an experienced Transport Supervisor for their reputable client based in the Bubwith area. This is initially a 6 month contract, however there is a possibility it may lead to a permanent position. The purpose of the role is to provide pro-active driver management through the supervising of the site...
-
Maintenance Supervisor Opportunity
1 week ago
Selby, North Yorkshire, United Kingdom ATA Recruitment Full timeAbout UsOur customer is a global manufacturing company operating out of 16 sites in the UK and employing over 13,000 staff. They are renowned for supplying the finest products into the major supermarkets and food services whilst offering the highest levels of customer service.We are looking for an experienced Maintenance Supervisor to join our team at our...
-
Classroom Supervisor
7 months ago
Selby, United Kingdom Empowering Learning Full time**Title - Classroom Supervisor** **Location - Selby, YO8** **Start date - ASAP** **Salary - £80 to £100 per day** **Type - Full time, day to day, short term and long term** **The role** **Empowering Learning** are a market leading education recruitment company. We have partnered with a **Secondary** school in Selby YO8**,* who are looking to appoint a...
-
New Store! Replenishment Supervisor
7 months ago
Selby, United Kingdom BM Stores Full time**New Store Opening! **We are currently recruiting for a Replenishment Supervisor to join our new team **in Abbey Walk Retail Park, Selby!** **This is a part time role, offering 30 hours per week **and will require the flexibility to work shifts in the evenings up until midnight.** We are one of the UK’s fastest growing retailers and, with our ongoing...
-
Customer Service Administrator
7 months ago
Selby, United Kingdom First2HelpYou Full timeJD06 - Customer Service Administrator First2HelpYou is a leading provider of Lone worker safety solutions. Due to continued expansion, we have an excellent opportunity to join our business as a Customer Service Administrator. At First2HelpYou, customers are at the heart of everything we do, and we strive ourselves on doing the job right and giving every...
-
Customer Service Coordinator
7 months ago
Selby, United Kingdom Uniglad Ingredients Ltd Full time**Who We Are** Uniglad Ingredients specialises in the distribution of starches, sweeteners and sugars to the food manufacturing industry. **Role Purpose** Working as part of the Uniglad Sales Team, reporting directly to the Business Development Director the Customer Service Coordinator is responsible for providing excellent service by ensuring all queries...
-
Customer Services Advisor
6 months ago
Selby, United Kingdom Jewson Full time**Are you an experienced Yard Assistant or Customer Service Advisor?** **Jewson in Selby** is hiring now for Customer Service Advisorto join our busy builder’s merchant team. - **Key Responsibilities of a Customer Services**:_ - Welcome customers to the branch and take an active interest in their projects - Dealing with customers on the trade counter -...
-
Customer Service Advisor
7 months ago
Selby, United Kingdom Industrial Chemical Limited Full time**Job purpose**: To provide a professional customer service function at all times to our organisation. Key Accountabilities: - Sales administration processing, including handling enquiries; orders; sales processing, and; handling credits - Have an awareness of sale demand, production and stock availability to meet customer orders - Maintain customer...
-
Customer Service Coordinator
6 months ago
Selby, United Kingdom Uniglad Ingredients Ltd Full time**Who We Are** Uniglad Ingredients specialises in the distribution of starches, sweeteners and sugars to the food manufacturing industry. **What we are looking for** We are looking for a Customer Services Co-Ordinator to join our growing business in the UK. Working as part of the Uniglad Sales Team, reporting directly to the Commercial Director you will...
-
Kingdom Services Security Support Role
2 weeks ago
Selby, North Yorkshire, United Kingdom Kingdom Group Full timeJob Summary: We are looking for an experienced Security Support Officer to join our team at Kingdom Group. As a Security Support Officer, you will play a critical role in maintaining a safe and secure environment for our customers and employees.Key Responsibilities:Support the core team in covering varied security duties across different shift patternsAct as...
-
Catering Supervisor
3 weeks ago
Selby, United Kingdom Premier Work Support Full timeJob Description Premier Work Support are excited to be recruiting for a Catering Supervisor for a prestigious educational establishment in North Yorkshire.We are seeking a dedicated and skilled Catering Supervisor to join our clients culinary team on a temporary basis.The ideal candidate will play a key role in providing high levels of service while ensuring...
-
Vehicle Service Advisor
4 days ago
Selby, United Kingdom Selby Service Centre Ltd Full time**Company description** We are a long established MOT & Vehicle Repair Garage, located on Selby Business Park in modern purpose built premises. **Job description** We are currently recruiting for a part time Service Advisor to work 2 days a week on a permanent basis as a job share with our current Service Advisor. **Working Hours**: 2 Days Per Week (18...
-
Catering Supervisor
3 weeks ago
Selby, United Kingdom Premier Work Support Full timePremier Work Support are excited to be recruiting for a Catering Supervisor for a prestigious educational establishment in North Yorkshire.We are seeking a dedicated and skilled Catering Supervisor to join our clients culinary team on a temporary basis.The ideal candidate will play a key role in providing high levels of service while ensuring a positive...
-
Customer Service Administrator
3 days ago
Selby, United Kingdom Inplace Personnel Services Limited Full timeMy busy Selby based clients are currently seeking a confident and tenacious Customer Service Administrator with immediate effect. As a large national PLC specialising in bespoke processes, they are looking for a well-mannered and outgoing person to liaise with potential clients and perform pre-sales screening and fact finding. Duties will include: -...
-
Customer Service Coordinator
2 days ago
Selby, United Kingdom SEDAMYL UK LTD Full time**Who We Are** Owned by the Italian Frandino Group and originally founded in the 1950s as a fruit distillery, **Sedamyl **has grown to become one of Europe’s leading manufacturers of wheat derivatives such as starches, sweeteners, proteins and alcohol for major food and industrial sectors worldwide. In 2012 the group expanded its international presence by...
-
Customer Services Administrator
6 months ago
Selby, United Kingdom Cawood Full timeThis role is located in Sciantec, within the Cawood Scientific Agriculture Division. With over 30 years’ experience in the agri and aquaculture sectors, Sciantec, part of Cawood Scientific, offers a complete analytical service for feedingstuffs, ingredients, raw materials, compound feed, meals, premixes, and forages. Our expertise in animal feed safety and...