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Customer Service Coordinator

7 months ago

Selby, United Kingdom Uniglad Ingredients Ltd Full time

**Who We Are**

Uniglad Ingredients specialises in the distribution of starches, sweeteners and sugars to the food manufacturing industry.

**What we are looking for**

We are looking for a Customer Services Co-Ordinator to join our growing business in the UK. Working as part of the Uniglad Sales Team, reporting directly to the Commercial Director you will be responsible for delivering outstanding customer service whilst ensuring all queries and orders are dealt with accurately and efficiently.

**Key Responsibilities**

Processing orders, sample requests and returns in an accurate and timely manner in line with customer requirements

Working closely with our Scheduling Team to ensure a seamless flow from point of order to the delivery of goods to our customers

Creating customer accounts and contracts on our Sage 200 order system in conjunction with Sales Managers, whilst also liaising closely with other external supply partners

Building strong working relationships with potential, new and existing customers

Maintaining and updating order records, monitoring forecast and stock levels against contract volumes and requirements

Providing administrative support to Sales Team as required

**Skills & Knowledge**

Previous experience working in a demanding/fast-paced Customer Services Team

Ability to multi-task and effectively prioritise workload

Exceptional attention to detail, including accurate and precise data entry

Excellent verbal and written communication skills

Experience of Sage 200 order processing system (preferred)

Ability to work as part of a team, in hectic but fun environment

**Salary & Benefits**

Competitive salary

32 days holiday (including Bank Holidays)

Generous Pension Scheme

Healthcare scheme available after 6 months service

Life Assurance

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person