Enhanced Support Service Team Administrator

1 month ago

Peterborough, United Kingdom Northamptonshire Healthcare Foundation Trust Full time

Job summary

This role is to work as part of the Healthcare team, providing support to residents and the healthcare team, ensuring safe working practice in a secure environment in accordance with the Prison Healthcare Standard, Prison Service rules and Prison Service Standing Orders. The post holder will provide the role of a clinic receptionist booking patients in and out on the clinical system, liaising with clinical and prison staff to ensure the smooth running of clinics, providing an efficient and effective front-line service. The post holder will need to develop strong links with prison staff, can communicate to a high level, be reliable and able to work flexibly and autonomously.

The service works closely with the Assessment and Treatment Service (DEE), outreach and Psychological Informed Environment (PIPE).

Enhanced Support Service (ESS)The Enhanced Support Service is a service model comprising of a small multi-disciplinary team who work intensively with prisoners and staff using an individualised, psychologically informed approach with a small caseload of the most challenging prisoners. The service aims to reduce the negative impact of violent, suicidal & disruptive behaviour in. In addition, the team will promote a wider understanding of the difficulties associated with the prisoner group to facilitate a more psychologically informed environment that can best support the prisoners and their needs.

Main duties of the job

The administrator will provide administrative support to ESS team at HMP Peterborough, including referrals, inputting, and developing databases, produce meaningful reports under the direction of the clinical and service lead.

The post holder will work as the team administrator for ESS part of the multi-disciplinary team which has close links with a wide range of agencies.

This post is based within HMP Peterborough, which holds approximately 850 category B male residents, acting as a remand prison. The prison also holds up to 360 female residents acting as a category B and C for women for remand and sentenced residents. There is also a 12 bedded mother and baby unit. Both male and female prison has YOI accommodation.

The post holder will work as the team administrator for ESS part of the multi-disciplinary team which has close links with a wide range of agencies.

About us

NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be 'outstanding' by supporting opportunity, innovation, development and growth.

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

Job description

Job responsibilities

Essential

Must be able to communicate with staff and managers on a highly confidential basis when dealing with sensitive information.

Approachable and accessible to colleagues within a partnership model.

Good time keeping

Ability to work in a flexible way and respond to change.

Ability to work in a challenging environment.

Reliable and consistent in approach, demonstrating empathy and an open communication style with all team members, fostering this culture across the team.

Able to deal with interruptions/queries from colleagues throughout the day.

Helpful and professional nature willingness to learn new skills ad systems

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.

Person Specification

Experience

Essential

Ability to produce reports & data communicate through IT packages such as power point, Teams and Microsoft office. Experience of engaging and communicating effectively with people at all levels. Excellent time management and organisational skills and the ability to set up office systems and monitor, review and implement changes to existing working practices and sustain improvements

Desirable

Experience of working with a prison environment

Behaviours & Values

Essential

Willing to undertake relevant training and commitment to continuing professional development Reliable and consistent, demonstrating empathy and an open style with all team members, fostering this culture across the team. Experience of working within a jointly commissioned partnership model Awareness of professional boundaries

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