Senior Patient Services Administrator
6 months ago
Principle Responsibilities Supervisory Responsible for the overseeing of the work carried out in the Administration Team on a day to day basis. Reporting and working closely with the Patient Services Manager. To support the Patient Services Manager when recruiting. To ensure all the team are suitably trained and skilled in their roles.
To plan and manage holidays and other absences. Complete return to work reviews after periods of sickness absence. To support, lead and act as a role model for other team members. Organise and carry out interim and performance reviews and staff appraisals for all Administration Team staff, produce a written record to report to Patient Services Manager.
To develop a positive working relationship with Patient Services Reception Lead. To ensure the Secretariat offices and the team meet the standards necessary for CQC. To have a thorough knowledge of all practice procedures. To work in accordance with written protocols.
Identify training gaps within the teams and put in place an action plan. Complete weekly Key Performance Indicators and report to Patient Services Manager as required. Update protocols and procedures. Secretarial and Administrative Assist the Patient Services Manager as required.
Arrange for the typing of letters, referrals and reports as required by all Practice Staff. Participate in forward planning of services, attend practice meetings and act as secretary to those meetings when required. File correspondence, reports, patient records etc. and maintain an efficient filing system as required.
Oversee the typing and sending of referrals and other correspondence. Oversee the scanning of incoming correspondence in line with protocols. Oversee the booking of outpatient appointments via the e-RS (Choose & Book) referral system. Oversee SARs requests.
Monitor administration requests via Anima. Monitor the e-RS worklists (Advice and Guidance, rejected referrals). Maintain the list of Hospitals & Consultants on SystmOne for referrals. Maintain the list of proformas in SystmOne and update accordingly.
Oversee the maintenance of an up to date Gold Standards Framework spreadsheet. Oversee the notification of patient deaths to the relevant hospitals, clinicians and Primary Care Support England and maintenance of an electronic deaths register. Oversee the process of granting patients access to Detailed Coded Records via SystmOnline. Oversee the recording of results from the Diabetic Retinopathy Screening Programme.
Oversee the summarising of new patient records. Maintain a record of incoming records. Assist with data collections and submissions for QOF, QEF, Enhanced services etc. Complete Audits as and when necessary.
Equipment Oversee the ordering of office and medical equipment and stationery as required. Organise the repair, maintenance and calibration of medical equipment when required. Organise Student/Clinician equipment boxes. Any other duties commensurate with the role
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Senior Patient Services Advisor
6 months ago
Peterborough, United Kingdom Lakeside Healthcare Full time**About Lakeside** **LAKESIDE HEALTHCARE **is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across...
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Senior Patient Services Advisor
7 months ago
Peterborough, United Kingdom Lakeside Healthcare Group Full timeJob Purpose To oversee the provision of a positive, professional and welcoming experience for those entering the practice and to be the first point of contact for patients and their family members and carers either by phone or in person. To ensure the Reception team are able to take a significant number of sequential telephone calls to support the Dr First...
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Administrative Support Specialist
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Physiotherapy Administrator
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Patient Services Advisor
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Patient Tracking and Administration Assistant
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Senior Administrator
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Patient Tracker
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Administration Assistant
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Administration Assistant
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Management Support Administrator
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Administrator
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Peterborough, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full timePlease refer to the attached job description and person specification for full details of responsibilities OPAC (Older People and Adult Community Services) administration service is recruiting a Site Support Administrator to be part of an exciting and innovative remodel that's going to provide essential administration support to our clinical services...
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Senior Administrative Assistant
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Peterborough, Peterborough, United Kingdom Cambridgeshire Community Services NHS Trust Full timeAbout the CompanyCambridgeshire Community Services NHS Trust provides specialized community services across Cambridgeshire and Peterborough for adults experiencing muscles, nerve, and joint issues. Our team is passionate about delivering effective, evidence-based, sustainable care for NHS users. We operate across 6 sites with 3 Administrative locality hubs,...