Senior Patient Services Advisor

7 months ago


Peterborough, United Kingdom Lakeside Healthcare Group Full time

Job Purpose To oversee the provision of a positive, professional and welcoming experience for those entering the practice and to be the first point of contact for patients and their family members and carers either by phone or in person. To ensure the Reception team are able to take a significant number of sequential telephone calls to support the Dr First system operating at the practice. To work as an effective member of the Practice Team and play an active role in the practice a whole. To work with the Patient Services Manager to improve the operational effectiveness and efficiency of the Reception function, focusing specifically on patient communication, team effectiveness, Reception working practices and procedures.

To supervise various administrative duties necessary to ensure the smooth running of the practice. To support the clinicians in ensuring that patients are booked into appropriate clinics. To ensure the smooth running of the prescription process at the practice. To maintain a good relationship with the local community pharmacies.

Principle Responsibilities Supervisory To support, lead and act as a role model for other members of the Reception team. To oversee the work of the Reception team on a day to day basis. To ensure the building is appropriately opened and closed on a daily basis. To ensure all of the team are suitably trained and skilled in their roles.

To plan rotas and manage holidays and other absences. To conduct performance reviews and appraisals alongside the Patient Services Manager. To provide support when recruiting alongside the Patient Services Manager. To ensure the Reception area and the Reception team meet the standards necessary for the CQC.

Identify training gaps within the team and put in place an action plan. Devise team Key Performance Indicators. Reception To monitor the running of front of house and ensure staff are allocated appropriate duties dependent upon the time of day, calls and foot fall etc. To be available to support the clinicians when dealing with patients and other visitors to the building.

To ensure the allocation of calls and Anima requests to clinicians is consistent. To monitor the telephone queue and take appropriate action. To resolve any queries and deal with matters arising. Administrative duties To oversee the process of registrations and deductions in the practice.

To work with the Management Support Team to ensure the clinical rota are accurate. To ensure Death Certificates and Cremation forms are available. To ensure all administrative duties are carried out in an efficient and timely manner to meet patients needs. To work with the Patient Services Manager to encourage the use of mobile and internet access for appointment bookings.

Prescriptions To ensure the prescription process works in an efficient manner and within the required regulatory framework. To work closely with the Prescribing Pharmacist to ensure smooth running of the prescription process at the practice and implement any new initiatives. To build a positive working relationship with the in-house pharmacy and other local community pharmacies to ensure effective working. Other Any other duties commensurate with the role.



  • Peterborough, United Kingdom Lakeside Healthcare Full time

    **About Lakeside** **LAKESIDE HEALTHCARE **is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across...

  • Patient Advisor

    6 months ago


    Peterborough, United Kingdom Optical Express Full time

    **Job Title - Patient Advisor** **Location - Peterborough** **Hours - 40 hours per week** **Competitive salary, bonus & benefits, full training will be given** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together,...


  • Peterborough, United Kingdom Lakeside Healthcare Group Full time

    Job summary Wehave a great opportunity for the right candidate to join our patient servicesteam. We are looking for someone with apassion for primary care and the drive to support our clinical service. Main duties of the job You will beassisting and directing patients toward the appropriate service or healthcareprofessional in a courteous,...


  • Peterborough, United Kingdom Herts Urgent Care Full time

    TITLE- Service Advisor HOURS- Part time/ Various rotas LOCATION- Peterborough - Hybrid We are looking for Service Advisors to join our team in Peterborough who assist with the smooth running of the IUC Contact Centres by delivering an efficient and level of call handling for both patients and healthcare professionals. As a Service Advisor you will be the...


  • Peterborough, United Kingdom Vindis Group Full time

    Company Description Vindis Group is a family-owned business that provides personal and professional services through a network of Audi, Ducati, SEAT, CUPRA, Škoda, Volkswagen, and Volkswagen Commercial Vehicle retailers across six counties. The company upholds core family values while expanding its operations, with trade parts divisions in Bishop’s...


  • Peterborough, United Kingdom Vindis Group Full time

    Company Description Vindis Group is a family-owned business that provides personal and professional services through a network of Audi, Ducati, SEAT, CUPRA, Škoda, Volkswagen, and Volkswagen Commercial Vehicle retailers across six counties. The company upholds core family values while expanding its operations, with trade parts divisions in Bishop’s...


  • Peterborough, United Kingdom Sprint Recruitment Full time

    **SERVICE ADVISOR** **Location of the Vehicle Service Advisor / Service Administrator / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Service Reception / Commercial Vehicle Service Advisor / Vehicle Service Scheduler**: Peterborough **Salary of the Vehicle Service Advisor / Service Administrator / Fleet Administrator /...


  • Peterborough, United Kingdom Tata Consultancy Services Full time

    **The Role** The Payroll Services Team serve several functions; to serve as a single point of contact for incoming inquiries from employees, managers or customer HR representatives delivering efficient and effective services in line with the statement of service, business operating blueprint and customer success standards (including case creation,...


  • Peterborough, United Kingdom Lakeside Healthcare Group Full time

    Principle Responsibilities Supervisory Responsible for the overseeing of the work carried out in the Administration Team on a day to day basis. Reporting and working closely with the Patient Services Manager. To support the Patient Services Manager when recruiting. To ensure all the team are suitably trained and skilled in their roles. To plan and manage...


  • peterborough, United Kingdom Tata Consultancy Services Full time

    Role: Payroll Customer Services Advisor Job Type: Fixed Term Contract – 6 Months Location: Peterborough – UK Onsite Ready to utilize your experience in the UK Payroll process ? Are you passionate about UK Legislation ? Make a meaningful impact as a Payroll Customer Services Advisor Careers at TCS: It means more TCS is a purpose-led transformation...


  • Peterborough, United Kingdom Optimax Clinics Limited Full time

    This is a friendly organisation, committed to customer service and patient care. The UK's market leader in Refractive Eye Surgery is keen to recruit enthusiastic, well presented individuals with strong interpersonal and communication skills for their Contact Centre in Peterborough. In order to provide a full and dedicated service to our valued patients,...


  • Peterborough, United Kingdom Tata Consultancy Services Full time

    Role: Payroll Customer Services AdvisorJob Type: Fixed Term Contract – 6 MonthsLocation: Peterborough – UK OnsiteReady to utilize your experience in the UK Payroll process ? Are you passionate about UKLegislation ?Make a meaningful impact as a Payroll Customer Services AdvisorCareers at TCS: It means moreTCS is a purpose-led transformation company, built...


  • Peterborough, United Kingdom Tata Consultancy Services Full time

    Job Description Role: Payroll Customer Services Advisor Job Type: Fixed Term Contract – 6 Months Location: Peterborough – UK Onsite Ready to utilize your experience in the UK Payroll process ? Are you passionate about UK Legislation ? Make a meaningful impact as a Payroll Customer Services Advisor Careers at TCS: It means more TCS is a...

  • Service Advisor

    5 months ago


    Peterborough, United Kingdom Command Full time

    Service Advisor - Fast Moving Car Dealership - **NO UP SELLING TO BE DONE or TARGETS to Hit** - Basic salary £28,000 (& No Bonus's to TRY and hit) - Prime Location - Great Brands - No Weekend Working Our client is a part of an independent dealership group who represents many reputable Brands in the world. Our client is seeking a Service Advisor from a...

  • Service Advisor

    6 months ago


    Peterborough, United Kingdom Pendragon Full time

    **Service Advisor** **CarStore Peterborough** **Salary of £24,500 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor at...

  • Service Advisor

    6 months ago


    Peterborough, United Kingdom Performance Resourcing Midlands Full time

    **Service Advisor** Peterborough, Cambridgeshire Basic Salary £25,000 - £28,000 Depending on Experience with £34,000 OTE/annum - **5 Day Week No Weekends!** We are recruiting an experienced **Service Advisor **for a **Franchised** **Car Dealership **in the **Peterborough **area. **PLEASE ONLY APPLY IF YOU HAVE PREVIOUS CAR DEALERSHIP SERVICE ADVISOR...


  • Peterborough, United Kingdom Barclays Full time

    **Senior Customer Service Advisor** **Peterborough** **Salary - £25,000 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Clinical Advisor

    6 months ago


    Peterborough, United Kingdom Herts Urgent Care Full time

    TITLE -** Clinical Advisor** Salary - £ 17.50 - £25.43 LOCATION - Peterborough When patients are ill and need the right medical attention, **HUC** provides the **NHS111** and Out of Hours GP service to over three million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest. **HUC** is thriving, and continued growth...

  • Clinical Advisor

    6 months ago


    Peterborough, United Kingdom HUC Full time

    HUC provides the NHS111 and Out of Hours GP service to over 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the South West of England. HUC is an exciting and supportive place to work; no 2 shifts are the same and we have a wealth of knowledge across the organisation, ensuring we get the most appropriate outcome for...


  • Peterborough, United Kingdom HUC Full time

    **Job Title**: Service Advisor Call Handler Responsible to: Team Manager Head of Service Contract: South West England Dental Contract Location/Base: Home Based (2 weeks initial onsite Training) Peterborough - Within 1hr commute of any HUC Location Hours per Week: Service Hours are 0800 2200 (Shift patterns reflect this) Key Relationships: Patients, carers,...