Senior Administrator

1 week ago

Peterborough, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

Please refer to the attached job description and person specification for full details of responsibilities

Are you looking for a role that will allow you to be challenged, do you want to be part of leading a high functioning countywide team, if so this role might be just what you are looking for.

OPAC (Older People Adult & Community) Administration are recruiting an enthusiastic & motivated Senior Administrator to support the Diabetes Service.

You will be part of a leadership team of 2 Senior Administrators reporting into the Admin Lead, between you, you will lead a countywide team of Administrators, directly line managing personnel based In Peterborough and Doddington but could be required to travel across our four county wide offices.
- Line management of a team of Administrators, Assistant Administrators, Referral Coordinators & Call Handlers.
- Leading & managing the operational workload of themselves & their team.
- Conducting supervisions & appraisals in line with the Trust policy
- Ensuring team mandatory training compliancy
- Managing conflicting priorities.
- Providing senior administration support to Clinicians & Clinical Leads
- Processing & managing all incoming referrals.
- Provide administration support to manage the service waiting lists, caseloads & patient’s pathway.
- Action clinic & appointment changes as required.
- Keeping up to date records on internal & external systems.
- Managing service communication material and channels
- To be the first point of contact for patients.
- Provide the service general administration support.
- Conducting & chairing meetings with Admin & Clinicians
- Additional & adhoc tasks as required & directed by the Admin & Clinical Leads.
- DVLA have a number of reciprocal arrangements with overseas countries, for further information please visit the DVLA website

Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
- Supervise a team of administrative staff including undertaking appraisals, supervision, training, and development of band 3 and band 2 staff.
- Provide information and support to managers on the performance and conduct of members of staff and support with all informal and formal processes.
- Allocate and supervise administration tasks delegated to other members of the administration team.
- Be responsible for organising and controlling own and others workload ensuring deadlines are observed and duties performed efficiently.
- Work with Line Manager to lead on the introduction and proactive management of any new processes and initiatives.
- Deputise for the Line Manager when directed and required
- To be responsible for dealing with telephone enquiries and other communications with a high degree of tact, diplomacy, and confidentiality
- Arrange and attend meetings, including booking venues and hospitality if appropriate. To prepare and produce an agenda, collate, and distribute all necessary information and documentation, take minutes and action notes as required. Ensure all minutes are issued in a timely manner and ensure agreed actions are appropriately recorded.
- Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads, as necessary.
- Ensure confidentiality is always maintained and sharing of information is done in accordance with Trust policies and procedures.
- Work with the Management Team in the development and implementation of Standard Operating Procedures and Work Manuals.
- Assist in the effective use and maintenance of the office environment and clinical room space in the base, and leading on the introduction of, and working with, systems to manage this effectively
- Support communication with colleagues and users of the service through negotiation, influencing, listening, and understanding, to ensure effective joint working
- Be aware of the Trust’s Incident reporting systems in line with the Health and Safety and Risk policy requirements
- Support managers and clinical staff with all aspects of the recruitment of clinical staff in line with the processes and policies and to ensure that newly appointed staff undergo their local Trust induction.
- DVLA have a number of reciprocal arrangements with overseas countries, for further information please visit the DVLA website

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