Management Support Administrator

6 months ago

Peterborough, United Kingdom Lakeside Healthcare Group Full time

**JOB SUMMARY**: Supporting the overarching Lakeside Healthcare (LH) strategy, this multi-faceted role works closely with and under the direction of the senior management team supporting the delivery of a compliant and effective business function and service across the practices in your defined area. This role is varied, interesting and supports the improvement of services for our patients and people. Reporting to the Operations and Compliance Manager and in conjunction with the senior management team the individual plays a crucial role in ensuring the site delivers high patient satisfaction, is operationally effective and maintains a satisfactory CQC and other regulatory standard ratings through the delivery of effective coordination and administrative support, and compliance against coordination of premises, facilities, IT systems, human resources, patient events, complaints and health and safety. As a key member of the wider management team the role will also play an important part in quality improvement and be an advocate of the patient experience.

Key Responsibilities Provide comprehensive support to the site management team for administrative and operational tasks. Administrative support and management of systems and processes related to compliance. Key and initial point of contact for the wider team. Champion of compliance.

Primary contact for all routine compliance and maintenance checks and issues and general trouble shooting. Initial contact for all non-clinical incidents, working with the wider management team to ensure robust and efficient investigations and learning are completed, identified, resolved, embedded and evidence to required internal and external standards. Ensure staff are aware of and take action to deliver in line with compliance standards escalating issues as appropriate. Ensure updates to internal and external standards relating to operational areas are shared effectively.

Coordinate external training and monitor mandatory training uptake to ensure individuals are compliant against LH Policies. Along with the Operations and Compliance manager ensure changes to Health and Safety legislation or best practice are reviewed, risk assessed and communicated to the team. In relation to HR ensure all new starters have an effective induction in line with HR processes using the Rotamaster platform for documentation. Working closely with the Reception Team Lead and Patient Services manager, take ownership of those complaints that are operational in nature but support the wider team to ensure a that all complaints are managed in line with LH policy.

Communication Act as a key and initial contact point for the management team. Demonstrate excellent administration, communication & IT skills. Confident to liaise effectively and to develop excellent working relationships with a wide range of individuals. Able to work with the minimum of supervision and prioritise tasks independently in order to meet deadlines.

Support existing and develop improved document management systems and processes. Support the management team to ensure major operational changes are communicated across the team effectively. Attend key team meetings, produce and distribute minutes Information Technology & Systems: To have an overall understanding of all IT systems in the building including phones. Understand and monitor security and fire systems.

Support implementation and maintenance of all associated requirements, upgrades, security and services supporting the practices IT systems. To become expert in all aspects of clinical and compliance systems and be able to train other users, both clinical and non-clinical, in the best use of the system. Report any significant events relating to the IT systems to the Operations and Compliance manager. Act as a central source of information.

Finance and Ordering Systems To ensure that purchase order systems are adhered to and signed off for all aspects of purchasing within the practice with the Operations and Compliance Manager. To ensure that all finance processes relating to petty cash, invoices and patient payments are processed in line with the needs of the organisation. Work collaboratively with the finance team to ensure any issues are resolved efficiently. Patients Support the organisation of flu clinics, co-ordinate staffing and vaccine supply.

Organise patient questionnaires. Working with suppliers and staff (both clinical and non-clinical) to deliver systems and processes to support and improve patient care and business efficiency. Assist with the development and implementation of new models of care provisions taking a lead role in projects as appropriate and directed. Ensuring change management processes are followed, working with the Improvement Team to delivery digitally enabled change.

External Relationships Supporting the Operations and Compliance manager ensure efficient internal and external communication, taking a lead or deputising point of contact positio

  • Legal Administrator

    6 months ago

    Peterborough, United Kingdom Encore Estate Management Full time

    Encore are currently seeking someone with strong Administrative experience, as well as this you will be hardworking, focused and driven. If you have a drive to work hard and embed yourself within a new buisness, then we would love to hear from you. The main purpose of this role is to respond to solicitors’ leasehold enquiries and generate the completion...

  • Utilities Administrator

    6 months ago

    Peterborough, United Kingdom Encore Estate Management Full time

    **The role**: The Utilities Administrator is responsible for managing the supplier accounting function for a portfolio of properties on behalf of one of PREIM’s key clients. Part of the Client Accounting team, this role involves interaction with the team of one of PREIM’s key clients as well as frequent liaison with external utility...

  • Utilities Administrator

    5 months ago

    Peterborough, United Kingdom Encore Estate Management Full time

    **The role**: The Utilities Administrator is responsible for managing the supplier accounting function for a portfolio of properties on behalf of one of PREIM’s key clients. Part of the Client Accounting team, this role involves interaction with the team of one of PREIM’s key clients as well as frequent liaison with external utility...

  • Operations Administrator

    6 months ago

    Peterborough, United Kingdom Savills Management Resources Full time

    **Job title** **Operations Administrator** **Site Name and Location** Queensgate, Peterborough **Working Hours** 40-hrs per week Monday to Friday **Salary** **Purpose of the Role** The Operations Administrator will report to and primary support the Facilities Manager. Responsible for the monitoring of all IT systems, data management and the...

  • Senior Legal Administrator

    6 months ago

    Peterborough, United Kingdom Encore Estate Management Full time

    Encore are currently seeking someone with strong Administrative experience, as well as this you will be hardworking, focused and driven. If you have a drive to work hard and embed yourself within a new buisness, then we would love to hear from you. The main purpose of this role is to respond to solicitors’ leasehold enquiries and generate the completion...

  • Legal Administrator

    6 months ago

    Peterborough, United Kingdom Encore Estate Management Full time

    Encore are currently seeking someone with strong Administrative experience, as well as this you will be hardworking, focused and driven. If you have a drive to work hard and embed yourself within a new buisness, then we would love to hear from you. The main purpose of this role is to respond to solicitors’ leasehold enquiries and generate the completion...

  • Business Support Administrator

    5 months ago

    Peterborough, United Kingdom 3SR Group Full time

    **Business Support Administrator** **Peterborough** **Full Time, Permanent** **£25,000 - £28,000 P.A (DOE)** Our client manages and provides long term and sustainable finance solutions so that they can fulfil customers objectives and help them achieve their financial aspirations. They work with both private and corporate clients which are built on long...

  • Administrative Support Specialist

    3 weeks ago

    Peterborough, Peterborough, United Kingdom Cambridgeshire Community Services NHS Trust Full time

    Job Opportunity: Senior AdministratorWe are seeking an experienced Senior Administrator to support our Musculoskeletal Physiotherapy and Specialist Services team at Cambridgeshire Community Services NHS Trust. This is a challenging yet rewarding role that will utilize your administrative skills to ensure the effective delivery of services.Key...

  • Administrative Support Specialist

    3 weeks ago

    Peterborough, Peterborough, United Kingdom Interaction - Cambridge Full time £22,000 - £24,000

    Job Title: Administration AssistantJob Type: Full-time, PermanentWe are seeking a highly organized and detail-oriented Administration Assistant to provide essential administrative support to our dynamic team. The successful candidate will be responsible for maintaining accurate records, coordinating appointments, and ensuring smooth office operations.Key...

  • Administrative Support Specialist

    1 month ago

    Peterborough, Peterborough, United Kingdom beBee Professionals Full time £25,000 - £35,000

    At beBee Professionals, we are seeking a skilled Administrative Support Specialist to provide high-quality administrative support to our team in the UK. This role is crucial for ensuring seamless day-to-day operations and effective communication within the company.Key Responsibilities:Manage incoming calls, emails, and correspondence.Oversee office supplies...

  • Customer Support Administrator

    6 months ago

    Peterborough, United Kingdom The Work Shop Resourcing Limited Full time

    Are you a detail-oriented and highly organised individual? Do you thrive in a fast-paced environment and enjoy providing customer service? If so, an excellent opportunity has arisen for a **Customer Support Administrator** to join a well-established and growing business based in Peterborough. The Customer Support Administrator supports the Customer Service...

  • Customer Order Management Support Administrator

    4 weeks ago

    Peterborough, Peterborough, United Kingdom Certain Advantage Full time

    Job Description:As a Customer Order Management Administrator at Certain Advantage, you will be part of a team that works with Excel, Salesforce, Movex, Goms, and Webparts. Your key responsibilities will include providing timely and effective administrative support to the order management team, processing customer orders, and maintaining internal system data....

  • Administrative Support Specialist

    1 month ago

    Peterborough, Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

    As an Administrative Support Specialist at North West Anglia NHS Foundation Trust, you will provide high-quality administrative and project support to the North Care Partnership Board. Your key responsibilities will include diary management for the North Care Partnership team and Executive team, including the Managing Director. You will prepare and...

  • Customer Order Support Administrator

    3 days ago

    Peterborough, Peterborough, United Kingdom Certain Advantage Full time

    About Certain AdvantageWe are a dynamic organization that strives to deliver exceptional results in a collaborative environment. Our team members enjoy a 12-month contract and flexible work arrangements, making it an ideal choice for those seeking a fulfilling career.This opportunity involves supporting the Customer Order Management team, which requires...

  • Administrative Support Officer

    4 weeks ago

    Peterborough, Peterborough, United Kingdom Adecco Full time

    Key Responsibilities:Record Keeping: You will be responsible for maintaining accurate and up-to-date filing systems, both electronically and on paper, to ensure seamless access to client information.Typing and Correspondence: As a skilled typist, you will prepare letters, emails, and other administrative tasks using the Big Hand system, and dispatch...

  • Customer Support Administrator

    6 months ago

    Peterborough, United Kingdom TS Group International Full time

    **Customer Support Administrator** **Up to £25k** **Peterborough** **Full Time Permanent** Monday to Friday between flexible working between 7.30am - 5.30pm Do you enjoy providing excellent customer service? Are you used to working to tight SLA? **TS Group **is currently recruiting a customer support administrator to join the team. The main purpose of...

  • Administrative Support Specialist

    3 weeks ago

    Peterborough, Peterborough, United Kingdom Savills Full time

    **Administrative Support Role**The Peterborough Office is seeking an organised and efficient Administrative Support Specialist to provide exceptional support to the Office Administration team and ensure the smooth day-to-day operation of the office.Key Responsibilities:Provide a first-class service to all staff and visitors, including clients, professional...

  • Vendor Support Administrator

    5 months ago

    Peterborough, United Kingdom Big Motoring World Full time

    **We have a fantastic opportunity in Peterborough for a Vendor Support Administrator, where you will be working within a busy office environment and full training will be provided.** Big Motoring World Group is an expanding dealer group that is going from strength to strength and is looking to employ a Vendor Support Administrator at our NPC Office in...

  • Project Support Administrator

    7 months ago

    Peterborough, United Kingdom Interaction Recruitment Full time

    We are proud to be partnering with a well established and well know company. Previous experience of supporting managers within the sector is highly advantageous, along with the ability to work with composure in a dynamic, fast paced environment. This role will require someone with resilience and a mature approach, not easily phased by challenges. - Proven...

  • Customer Support Administrator

    6 months ago

    Peterborough, United Kingdom Interaction Recruitment Full time

    Interaction Recruitment are exclusively partnering with a long-standing client that we have consistently received positive reviews about. Our client is notorious for having a collaborative working environment that displays a friendly and progressive nature within their team which is evident in their excellent retention rate. Due to continued growth within...