Customer Service Specialist

4 weeks ago


Runcorn, United Kingdom Zoll GmbH Full time

As a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues (both local and within ZOLL Corporate). Receiving customer orders and to get them entered into the Oracle system. Also, you will handle all customer related requests (like shipment requests, complaints, etc).We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Resuscitation division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

Office based role in Runcorn

Description summary:

As a Customer Support Specialist you are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues (both local and within ZOLL Corporate). Receiving customer orders and to get them entered into the Oracle system. Also, you will handle all customer related requests (like shipment requests, complaints, etc)

Tasks

Essential Functions

  • Nurture and develop centre of customer service excellence
  • Assist customer service sites and offices and liaise with all business functions
  • Ensuring that customer requirements and needs are met within company response times
  • Day-to-day operation of Customer Experience Department for ZOLL Resuscitation products
  • Processing customer quotations and orders accurately within agreed company timescales, Terms & Conditions
  • Processing fault finding and the creation of Service Reports
  • Meeting and exceeding customer satisfaction targets, minimising customer complaints and actively delivering solutions for customers
  • Properly handle and report customer complaints by following escalating procedures.
  • Completing departmental administration and order management as required
  • Assisting Customers with general product portfolio queries
  • Triaging basic Customer device queries (user guide level) and triaging customer technical queries to Technicians/Engineers to complete fault finding and repair routing
Requirements

Required/Preferred Education and Experience

  • Experience in working in a customer service environment
  • Secure handling of PC/notebook (Microsoft Office applications, and ideally Oracle)
  • Languages – fluency in written and spoken English essential
  • Excellent communicator, able to operate at all levels within both own and customer’s organisation
  • Minimum experience with ISO 9001 or 13485 medical device quality system preferred


ZOLL® Medical Corporation, an Asahi Kasei company, develops and markets medical devices and software solutions that help advance emergency care and save lives.



  • Runcorn, United Kingdom Network Scientific Full time

    Customer Service SpecialistCheshire – Office BasedGood basic + Discretionary BonusDescriptionMy client is a fast-growing company that is recognised across 140 countries around the world. Their employees are inspired by a commitment to make a difference in patients' lives. Due to promotion a new opportunity has become available for a Customer Service...


  • Runcorn, United Kingdom Zoll GmbH Full time

    As a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues (both local and within ZOLL Corporate)....


  • Runcorn, United Kingdom Zoll GmbH Full time

    As a Customer Support Specialist areprimarily responsible for front line customer interaction adviceand order processing. You will demonstrate good communicationinitiative and strong customer focus ability and work in closecollaboration with your team colleagues Sales Business Partners andOperations colleagues (both local and within ZOLL Corporate).Receiving...


  • Runcorn, Cheshire, United Kingdom Zoll GmbH Full time

    As a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues (both local and within ZOLL...


  • Runcorn, United Kingdom Network Scientific Full time

    Are you interested in medical technology? Do you want to assist in the use of best practice for life saving medical devices?About the jobAs a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in...


  • Runcorn, United Kingdom Network Scientific Recruitment Full time

    Are you interested in medical technology? Do you want to assist in the use of best practice for life saving medical devices?About the jobAs a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in...


  • Runcorn, United Kingdom Network Scientific Recruitment Full time

    Are you interested in medical technology? Do you want to assist in the use of best practice for life saving medical devices?About the jobAs a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in...


  • Runcorn, United Kingdom Network Scientific Recruitment Full time

    Are you interested in medical technology? Do you want to assist in the use of best practice for life saving medical devices?About the jobAs a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in...


  • Runcorn, United Kingdom Network Scientific Recruitment Full time

    Job DescriptionAre you interested in medical technology? Do you want to assist in the use of best practice for life saving medical devices?About the jobAs a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus...


  • Runcorn, United Kingdom Network Scientific Recruitment Full time

    Are you interested in medical technology? Do you want to assist in the use of best practice for life saving medical devices? About the job As a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and...

  • Customer Service

    1 month ago


    Runcorn, United Kingdom Search Consultancy Full time

    Customer Service - Location: Liverpool City Centre - Salary: £21,000 + £500 bonus per quarter - Contract: Full time, Permanent My client based in Runcorn are looking to recruit a number of enthusiastic Customer Service Agents to join their expanding team. The role is paying a starting basic salary of £21,000 per annum. This is an excellent opportunity for...


  • Runcorn, United Kingdom Fresenius Kabi Limited Full time

    Overview: Are you a personable and customer-focused individual, with previous experience in customer services? Due to business growth, we are looking to expand our Customer Services department. As a Customer Services Co-ordinator, you will be responsible for ensuring the smooth running of the day-to-day processes relating to your Customers. You will have...


  • Runcorn, United Kingdom WS Transportation Full time

    **Job Purpose**: **Key Accountabilities**: - Create jobs on the system for the planning team - Liaise with the planning team to produce/ create a failed log report - this is to be sent out as and when failed loads occur - Each morning input all WST rates - Organise any rebooking of failed loads and ensure the system is updated - Work with the planning team...


  • Runcorn, United Kingdom Capita Full time

    New Year, New Career? How does it sound to earn £25,714.00 from day one with a rapid rise to £27,032.00 once you hit the required competencies? Do you want to work in a bustling & vibrant office environment, with free parking, access to local transport links, on-site canteen, restaurants & shops, plus a whole host more? Don't drive? Don't worry! We have a...


  • Runcorn, United Kingdom Aspion Full time

    **Transport Customer Service Coordinator** **Runcorn** **£20,000 - £24,000** **Monday - Friday, Days (40 hours)** I’m currently recruiting for an experienced Transport Customer Service Coordinator to join a large family run business who specialise within general haulage, groupage and FMCG operations. They are seeking a Transport Coordinator to...


  • Runcorn, United Kingdom The Best Connection Employment Group Full time

    **The Best Connection have exciting new opportunities in Runcorn!** Due to an increase in work, our client, a leading coating manufacturer in Runcorn are looking to recruit an experienced Customer Service Advisor. **Ideal Requirements** - Providing information about new and existing products - Creating invoices - Tracking and processing orders - Performing...


  • Runcorn, United Kingdom Adele Carr Recruitment Full time

    Excellent opportunity for a Export Customer Services Administrator to join a large sucessful business in Runcorn. This position is an office based role, reporting to the Customer Services Supervisor. - Working hours Monday to Thursday 08:45 - 17:00 with an early finish 15:45 on Fridays - Free Car Parking - Pension - Life Assurance - Holidays starting at 23...


  • Runcorn, United Kingdom Uniting People Full time

    Customer Service Advisor - Inbound Calls Full Time/Permanent Warrington (WA4) **START DATE: 12th MARCH 2024!** **Duties**: - Provide exceptional customer service by promptly and courteously - Responding to customer inquiries and resolving issues - Handle a high volume of incoming calls from customers - Upsell products and services to customers when...


  • Runcorn, United Kingdom Page Personnel - UK Full time

    Immediate start - 1 year FTC **About Our Client**: As our clients business continues to grow, they are looking to expand their Customer Services team. As a Customer Services Co-ordinator, your main responsibility will be to oversee the seamless operations of the day-to-day processes concerning their valued customers. You should possess outstanding...


  • Runcorn, United Kingdom Exsellence Full time

    Are you passionate about all things e-commerce, social media, and product merchandising? Do you thrive in a dynamic, creative environment where your skills are valued and opportunities for growth abound? If so, DC Leisure Group Ltd. has an exceptional opportunity for you. We are a family-run business with two distinct areas to the business: **DC...