Customer Service Specialist

2 weeks ago


Runcorn, United Kingdom Network Scientific Full time

Customer Service SpecialistCheshire – Office BasedGood basic + Discretionary BonusDescriptionMy client is a fast-growing company that is recognised across 140 countries around the world. Their employees are inspired by a commitment to make a difference in patients' lives. Due to promotion a new opportunity has become available for a Customer Service Specialist to join the team.As a Customer Support Specialist you will demonstrate good communication, initiative and strong customer focus, You will work in close collaboration with your team colleagues across sales, marketing and operations.Essential Functions * Assist customer service sites and offices and liaise with all business functions * Ensure that customer requirements and needs are met within company response times * Receive customer orders and enter them into the Oracle system * Processing customer quotations and orders accurately * Handle all customer related requests (like shipment requests, complaints, etc) * Processing fault finding and the creation of Service Reports * Meeting and exceeding customer satisfaction targets * Minimising customer complaints and actively delivering solutions for customers * Properly handle and report customer complaints * Completing departmental administration and order management * Assisting Customers with general product portfolio queriesRequired/Preferred Education and Experience * Experience in working in a customer service environment * Secure handling of PC/notebook (Microsoft Office applications, and ideally Oracle) * Languages – fluency in written and spoken English essential * Excellent communicator, able to operate at all levels within both own and customer’s organisations * Minimum experience with ISO 9001 or 13485 medical device quality system preferred



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