Customer Service Representative
2 weeks ago
Are you interested in medical technology? Do you want to assist in the use of best practice for life saving medical devices?
About the job
As a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues. Receiving customer orders and to get them entered into the Oracle system. Also, you will handle all customer related requests (like shipment requests, complaints, etc).We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
Office based role in Runcorn
Tasks
Essential Functions
- Nurture and develop centre of customer service excellence
- Assist customer service sites and offices and liaise with all business functions
- Ensuring that customer requirements and needs are met within company response times
- Day-to-day operation of Customer Experience Department
- Processing customer quotations and orders accurately within agreed company timescales, Terms & Conditions
- Processing fault finding and the creation of Service Reports
- Meeting and exceeding customer satisfaction targets, minimising customer complaints and actively delivering solutions for customers
- Properly handle and report customer complaints by following escalating procedures.
- Completing departmental administration and order management as required
- Assisting Customers with general product portfolio queries
- Triaging basic Customer device queries (user guide level) and triaging customer technical queries to Technicians/Engineers to complete fault finding and repair routing
Requirements
Required/Preferred Education and Experience
- Experience in working in a customer service environment
- Secure handling of PC/notebook (Microsoft Office applications, and ideally Oracle)
- Languages – fluency in written and spoken English essential
- Excellent communicator, able to operate at all levels within both own and customer’s organisation
- Minimum experience with ISO 9001 or 13485 medical device quality system preferred
In return, you will be joining a global market leader and receiving all the necessary support and rewards that goes with that.
For more information, please do send your cv to graham.fish@networkscientific.co.uk
-
Customer Service Representative
2 days ago
Runcorn, United Kingdom Diamond Comic Distributors Full timeJob Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met in a timely and professional manner. This is a part-time position located in...
-
Customer Service Representative
2 weeks ago
Runcorn, United Kingdom Network Scientific Recruitment Full timeJob DescriptionAre you interested in medical technology? Do you want to assist in the use of best practice for life saving medical devices?About the jobAs a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus...
-
Customer Service Representative
2 weeks ago
Runcorn, United Kingdom Network Scientific Recruitment Full timeAre you interested in medical technology? Do you want to assist in the use of best practice for life saving medical devices? About the job As a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and...
-
Customer Service Representative
2 weeks ago
Runcorn, United Kingdom Network Scientific Recruitment Full timeAre you interested in medical technology? Do you want to assist in the use of best practice for life saving medical devices?About the jobAs a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in...
-
Customer Service Advisor
1 month ago
Runcorn, United Kingdom RECRUIT RIGHT Full timeWe are recruiting for Customer service representatives to work on behalf of our client to be part of their Sales Team. Your Role would be to liaise with current and potential customers. Key Responsibilities: - Using CRM to contact customers, updating CRM, good CRM hygiene - Using Daily Diary, warm leads - Building rapport with customers, looking to see if...
-
Field Service Representative
2 weeks ago
Runcorn, United Kingdom Héroux-Devtek Inc. Full time**Company Bio**: Entrepreneurial Leader Heroux-Devtek, the world’s 3rd largest producer of landing gear, serves the civil and military aerospace markets from production facilities in North America and Europe. The Company’s longevity, flexibility, and track record for the development and implementation of innovative production systems have distinguished...
-
Customer Services Advisor
6 days ago
Runcorn, United Kingdom LKAB Minerals Full timeWe are looking for an enthusiastic, self-starter to form part of our Customer Services Team. Based on site at Runcorn, the role is responsible for dealing directly with suppliers, customers, site administration and weighbridge. **Responsibilities & key work tasks** - Accurate customer service KPI reporting, logging any failures in a timely manner. -...
-
Retail Customer Service Representative
2 weeks ago
Runcorn, United Kingdom William Hill Full time**Location** Brindley, Runcorn WA7 1LR **Salary** £10.50 **Hours** 16 - People don’t just come here to place bets. They come for the experience. - And you will be at the heart of it all. Giving everyone a warm welcome. Getting to know each customer and making them feel at home. - If you’re a people person, you’ll love working in William Hill....
-
Customer Service Assistant
3 days ago
Runcorn, United Kingdom Compass Group Full time**More about the role**: Could you bring your spark to a major High Street brand? Here's what you need to know before applying: **Your key responsibilities will include**: - Preparing delicious, high-quality food that delights our clients and customers - Serving customers, ensuring they receive an easy and seamless personalised experience - Being...
-
Customer Service Advisor
3 days ago
Runcorn, United Kingdom Emovis Full timeFull Time Inbound Customer Service. Manor Park, Runcorn, WA7 1SJ. Start date 16th January 2023. 8 hours per day, 5 days per week Operating hours between 8am and 8pm Rotational weekends £19,836 per annum increasing to £22,968 in January. Are you seeking a career rather than a job? Are you looking to work for a world leading organisation? Then look no...
-
Customer Service Advisor
2 weeks ago
Runcorn, United Kingdom Capita Full timeNew Year, New Career? How does it sound to earn £25,714.00 from day one with a rapid rise to £27,032.00 once you hit the required competencies? Do you want to work in a bustling & vibrant office environment, with free parking, access to local transport links, on-site canteen, restaurants & shops, plus a whole host more? Don't drive? Don't worry! We have a...
-
Customer Service Advisor
4 days ago
Runcorn, United Kingdom Capita Full timeHow does it sound to earn £25,714.00 from day one with a rapid rise to £27,032.00 once you hit the required competencies? Do you want to work in a bustling & vibrant office environment, with free parking, access to local transport links, on-site canteen, restaurants & shops, plus a whole host more? Don't drive? Don't worry! We have a shuttle bus to & from...
-
Customer Service
3 days ago
Runcorn, United Kingdom Prestige Recruitment Group Full timeCustomer Service - Salary £23-£25k rising after probation period. An amazing opportunity to join a well-established company has arisen to join its thriving customer service team based in Runcorn. Working part of a busy customer service department processing orders, joining a small but friendly team. Excellent opportunity, with beautiful offices, and a...
-
Customer Service Advisor
3 days ago
Runcorn, United Kingdom Capita Full timeNew year, new career? Want to kick start your 2024 with a bang? Read on for a fantastic opportunity with a January 2024 start date. Would you like the flexibility to work from home and a vibrant purpose-built office? We offer hybrid working once you are hitting the required levels of competency - typically as soon as 7 weeks! Do you want to work in a...
-
Customer Service Specialist
3 weeks ago
Runcorn, United Kingdom Network Scientific Full timeCustomer Service SpecialistCheshire – Office BasedGood basic + Discretionary BonusDescriptionMy client is a fast-growing company that is recognised across 140 countries around the world. Their employees are inspired by a commitment to make a difference in patients' lives. Due to promotion a new opportunity has become available for a Customer Service...
-
Customer Service Advisor
4 weeks ago
Runcorn, United Kingdom Page Personnel Full timePermanent, full time role with great benefits! - Working for a well respected, established business. **About Our Client**: Our client is a globally recognised entity within the Life Science industry, boasting a significant presence in the UK market. With thousands of employees worldwide, this respected firm delivers high-quality products and services that...
-
Customer Service Advisor
1 month ago
Runcorn, United Kingdom Network Scientific Full timeAre you interested in medical technology? Do you want to assist in the use of best practice for life saving medical devices?About the jobAs a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in...
-
Customer Service Coordinator
1 month ago
Runcorn, United Kingdom Fresenius Kabi Limited Full timeOverview: Are you a personable and customer-focused individual, with previous experience in customer services? Due to business growth, we are looking to expand our Customer Services department. As a Customer Services Co-ordinator, you will be responsible for ensuring the smooth running of the day-to-day processes relating to your Customers. You will have...
-
Customer Service Specialist
1 month ago
Runcorn, United Kingdom Zoll GmbH Full timeAs a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues (both local and within ZOLL Corporate)....
-
Customer Service Advisor
1 month ago
Runcorn, United Kingdom Search Consultancy Full time**Customer Service Advisor** - **Location**:Runcorn - **Salary**:£21,000 basic + bonus - **Contract**: Full time, Permanent - **Hours**: Monday to Friday (plus 1 Saturday in 4) If you are looking for an immediate start date to join an exciting and growing business based in the Runcorn area that can offer not only a competitive basic salary & bonus scheme,...