Customer Service Advisor

4 weeks ago

Runcorn, United Kingdom Capita Full time

New year, new career? Want to kick start your 2024 with a bang? Read on for a fantastic opportunity with a January 2024 start date.

Would you like the flexibility to work from home and a vibrant purpose-built office? We offer hybrid working once you are hitting the required levels of competency - typically as soon as 7 weeks

Do you want to work in a bustling & vibrant office environment, with free parking, access to local transport links, on-site canteen, restaurants & shops, plus a whole host more? Don't drive? Don't worry We have a shuttle bus to & from Preston Brook office to Runcorn & Warrington station Which is FREE of charge to all Capita employees.

Sound like a bit of you? Read on

**Job title**:
Customer Service Advisor - Hybrid Working

**What’s in it for you?**
- Competitive salary of £22672
- Hybrid working in as little as 7 weeks
- Variety of shift options to suit all lifestyles
- Savings on travel costs with only 2 days in the office, free parking & free shuttle bus service from Runcorn and Warrington
- World class training and endless career opportunities - we champion the individual
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other in an open, inclusive platform
- 22 days’ holiday - any public holidays you occasionally may have to work, we will give you back a day in lieu
- Capita Choice Benefits - how long have you got?? Pension schemes, life assurance, a cycle2work scheme, cinema/retail discounts, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and a whole lot more... and more... and more.... enquire to find out

**What will you be doing?**
- Supporting customers of a Leading UK retail bank, with their everyday banking needs, over the phone
- Taking ownership of customer enquiries, ensuring that every customer feels valued
- Providing a first-class service, positive experience for both customer and client.
- Ultimately making a real positive difference to real lives

**What we’re looking for**:

- Someone who takes ownership of customer issues, solves problems with a focus on helping people
- Confident and the ability to communicate clearly and effectively
- A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers
- An understanding or ability to learn about the different processes within a contact centre environment
- Excellent verbal and written

**What will happen next**:
This assessment will introduce you to Capita and the Customer Advisor role, while measuring your suitability through a series of short tasks. If you’re successful, we’ll arrange a short video interview for you to learn more about the role and the client you’ll be working with.

You’ll get the chance to follow your chosen career path anywhere in Capita.

You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

**Equal Opportunities**

**Location**:
Runcorn
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent

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