Customer Service Advisor
4 weeks ago
We are recruiting for Customer service representatives to work on behalf of our client to be part of their Sales Team. Your Role would be to liaise with current and potential customers.
Key Responsibilities:
- Using CRM to contact customers, updating CRM, good CRM hygiene
- Using Daily Diary, warm leads
- Building rapport with customers, looking to see if they need more products
- Booking deep cleans for our customers
- Handle customer enquiries & manage and resolve customer complaints
- Provide customers with product and service information
- Identify and escalate priority issues
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures Generic Profile
- Excellent telephone manner and clear verbal communication skills
- Committed to delivery of a consistently high quality of customer service
- Ability to communicate in a clear and effective manner via different methods Excellent listening and questioning skills
- Excellent conflict management skills and objection handling techniques Confident personality and skill in striking rapport with the customer Basic level of keyboard competence and computer literacy
- Enjoy working within pressurised, target driven team Self-motivated with an aptitude for maintaining enthusiasm and focus within a routine environment.
- Ongoing training, refreshers available and best practice shared at all times.
**Salary - £9.50 per hour/ Salary increases once you are on permament contract**
**Monday to Friday 8.30am - 4.30pm**
**NO WEEKENDS**
Full time roles, 40 hours per week with the benefit of weekly pay (weekly holiday accrual)
**Job Types**: Full-time, Temp to perm
**Salary**: £9.50 per hour
Schedule:
- 12 hour shift
- Monday to Friday
- No weekends
Work Location: One location
Reference ID: AL
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