Customer Service Advisor

2 weeks ago


Runcorn, United Kingdom WS Transportation Full time

**Job Purpose**:
**Key Accountabilities**:

- Create jobs on the system for the planning team
- Liaise with the planning team to produce/ create a failed log report - this is to be sent out as and when failed loads occur
- Each morning input all WST rates
- Organise any rebooking of failed loads and ensure the system is updated
- Work with the planning team to ensure all customers are contacted if there are late load issues
- Each morning must review all system jobs to ensure all loads are completed
- Load Building
- responsible for building efficient and rate effective loads to maximise trucks capability
- Check customer portals for new loads
- Investigate and resolve customer complaints and resolve complaints quickly and patiently
- Complete the demurrage spreadsheet each day and send it out to relevant people

**Knowledge, Skills and Experience**:

- Good Communication Skills
- Customer Service Support Experience
- Excellent Listening Skills
- Results-Driven
- Able to Work as a Team
- Ability to Work in a Fast-Paced Environment
- Ability to Work Under Pressure
- Pays Attention to Detail
- Fast Learner
- Engaging Personality
- Problem-Solver
- Analytical, Patient
- Skilled Typist
- Multi-tasking
- Prioritising Phone Etiquette

*

**Job Types**: Full-time, Permanent

**Salary**: From £23,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- On-site parking
- Wellness programme

Schedule:

- Day shift

Work Location: One location

Reference ID: Customer Service Admin



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