Customer Service Specialist
2 weeks ago
As a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues (both local and within ZOLL Corporate). Receiving customer orders and to get them entered into the Oracle system. Also, you will handle all customer related requests (like shipment requests, complaints, etc).We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Resuscitation division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
Office based role in Runcorn
**Description summary**:
As a Customer Support Specialist you are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues (both local and within ZOLL Corporate). Receiving customer orders and to get them entered into the Oracle system. Also, you will handle all customer related requests (like shipment requests, complaints, etc)
Tasks
Essential Functions
- Nurture and develop centre of customer service excellence
- Assist customer service sites and offices and liaise with all business functions
- Ensuring that customer requirements and needs are met within company response times
- Day-to-day operation of Customer Experience Department for ZOLL Resuscitation products
- Processing customer quotations and orders accurately within agreed company timescales, Terms & Conditions
- Processing fault finding and the creation of Service Reports
- Meeting and exceeding customer satisfaction targets, minimising customer complaints and actively delivering solutions for customers
- Properly handle and report customer complaints by following escalating procedures.
- Completing departmental administration and order management as required
- Assisting Customers with general product portfolio queries
- Triaging basic Customer device queries (user guide level) and triaging customer technical queries to Technicians/Engineers to complete fault finding and repair routing
**Requirements**:
Required/Preferred Education and Experience
- Experience in working in a customer service environment
- Languages - fluency in written and spoken English essential
- Excellent communicator, able to operate at all levels within both own and customer’s organisation
- Minimum experience with ISO 9001 or 13485 medical device quality system preferred
-
Customer Service Specialist
8 hours ago
Runcorn, United Kingdom Zoll GmbH Full timeAs a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues (both local and within ZOLL Corporate)....
-
Customer Service Specialist
40 minutes ago
Runcorn, United Kingdom Zoll GmbH Full timeAs a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues (both local and within ZOLL Corporate)....
-
Customer Service Specialist
Found in: Talent UK C2 - 1 week ago
Runcorn, United Kingdom Zoll GmbH Full timeAs a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues (both local and within ZOLL Corporate)....
-
Customer Service Specialist
Found in: Talent UK C2 - 1 week ago
Runcorn, United Kingdom Zoll GmbH Full timeAs a Customer Support Specialist areprimarily responsible for front line customer interaction adviceand order processing. You will demonstrate good communicationinitiative and strong customer focus ability and work in closecollaboration with your team colleagues Sales Business Partners andOperations colleagues (both local and within ZOLL Corporate).Receiving...
-
Customer Service Specialist
6 days ago
Runcorn, Cheshire, United Kingdom Zoll GmbH Full timeAs a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues (both local and within ZOLL...
-
Customer Service Advisor
6 days ago
Runcorn, United Kingdom Network Scientific Full timeAre you interested in medical technology? Do you want to assist in the use of best practice for life saving medical devices? About the job As a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work...
-
Customer Service Advisor
Found in: Whatjobs ES C2 - 4 days ago
Runcorn, United Kingdom Network Scientific Full timeAre you interested in medical technology? Do you want to assist in the use of best practice for life saving medical devices?About the jobAs a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in...
-
Customer Service Coordinator
1 week ago
Runcorn, United Kingdom Fresenius Kabi Limited Full timeOverview: Are you a personable and customer-focused individual, with previous experience in customer services? Due to business growth, we are looking to expand our Customer Services department. As a Customer Services Co-ordinator, you will be responsible for ensuring the smooth running of the day-to-day processes relating to your Customers. You will have...
-
Customer Service Advisor
7 days ago
Runcorn, United Kingdom Search Consultancy Full time**Customer Service Advisor** - **Location**:Runcorn - **Salary**:£21,000 basic + bonus - **Contract**: Full time, Permanent - **Hours**: Monday to Friday (plus 1 Saturday in 4) If you are looking for an immediate start date to join an exciting and growing business based in the Runcorn area that can offer not only a competitive basic salary & bonus scheme,...
-
Customer Service Advisor
4 days ago
Runcorn, United Kingdom RECRUIT RIGHT Full timeWe are recruiting for Customer service representatives to work on behalf of our client to be part of their Sales Team. Your Role would be to liaise with current and potential customers. Key Responsibilities: - Using CRM to contact customers, updating CRM, good CRM hygiene - Using Daily Diary, warm leads - Building rapport with customers, looking to see if...
-
Customer Service Administrator
7 days ago
Runcorn, United Kingdom Acorn by Synergie Full timeAcorn by Synergie is searching for a Customer Service Administrator to join our client, a leading manufacturing and distribution business based in Runcorn, Cheshire. Joining a small team, the purpose of the role is to supply the ordered goods on time, in the right quantity, with the correct price at the right customer end destination. - Receive and place...
-
Customer Service Coordinator
10 hours ago
Runcorn, United Kingdom Banner Chemicals Full time**Customer Service Coordinator **We are an international branded chemical distribution and related service company, looking for a Customer Services Co - ordinator to join our friendly team in Runcorn, Cheshire. This is an exciting position with a large focus on commercial service coordination, supporting with the growth of the organisation. As a Customer...
-
Service Driver
1 day ago
Runcorn, United Kingdom Chemisafe UK Ltd Full timeChemisafe UK Ltd is a fast-growing specialist waste management company based in Cheshire. Chemisafe UK Ltd is currently looking to recruit Service Drivers, to collect clinical and offensive waste from various sites across North West England and Wales. As a Service Driver you are responsible for providing clinical waste collections to service our customers...
-
Customer Service
1 week ago
Runcorn, United Kingdom Interaction Recruitment Full time**Reference** 419348 **Salary** £21,255 - £23,000/annum **Job Location**: - United Kingdom - England - North West England - Cheshire - Runcorn **Job Type** Permanent **Posted** 28 March 2023 **Dispute Support Executive** **Location**: Daresbury, Warrington **Salary**: £21,255 to £23,000 per annum depending on skills, knowledge and...
-
Exercise Specialist Pulmonary Rehabilitation
10 hours ago
Runcorn, United Kingdom Warrington and Halton Teaching Hospitals NHSFT Full timeTo provide effective referral triage, exercise assessment and prescription for Warrington and Halton patients requiring specialised respiratory rehabilitation. To utilise specialist skills in the triage, assessment, and treatment of own caseload of clients/patients, developing specialised programmes of care individually and/or in groups in a variety of...
-
B&Q Preston Brook Customer Service Home Delivery Technician
Found in: Talent UK C2 - 1 week ago
Runcorn, United Kingdom Wincanton Full timeThe role: To deal with customer queries in a polite and effective manner, not leaving the customer until they are satisfied Ensure the customer promptly receives their deliveries in excellent condition every time. Engage and build a rapport with customers, ensuring a consistent positive message, dealing with queries in a polite and effective manner by...
-
Application Support Specialist
6 days ago
Runcorn, United Kingdom ZOLL LifeVest Full time**Location: Cheshire, United Kingdom**: **Resuscitation**: ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical...
-
Application Support Specialist
6 days ago
Runcorn, United Kingdom Zoll Medical Corporation Full timeZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality...
-
Procurement Specialist
6 days ago
Runcorn, United Kingdom Intergen Full time**Rocksavage, Runcorn, England, United Kingdom**: **The Role**: Are you a self-starter who is results-driven? And have the knowledge and experience of working with framework agreements? then we need you! We’re searching for the newest member to join our hard-working, flexible and growing team of Procurement experts. As a Procurement Specialist, you will...
-
Service Colleague
3 days ago
Runcorn, United Kingdom Asda Full time**Job Title**: Service Colleague ***Location**: Runcorn ***Employment Type**: Part time ***Contract Type**: Fixed Term (Fixed Term) ***Hours per Week**: 21 ***Salary**: Competitive salary **Category**: Retail Hourly Colleagues, Sales Staff ***Closing Date**: 10 May 2024 Service Colleague Our operation runs 24 hours per day, 7 days per week and with that...