Transport Customer Service Coordinator

1 month ago


Runcorn, United Kingdom Aspion Full time

**Transport Customer Service Coordinator**

**Runcorn**

**£20,000 - £24,000**

**Monday - Friday, Days (40 hours)**

I’m currently recruiting for an experienced Transport Customer Service Coordinator to join a large family run business who specialise within general haulage, groupage and FMCG operations.

They are seeking a Transport Coordinator to support the current transport operation in customer and key account management.
- Previous experience of working within a transport office
- Customer service or administration experience within a transport office
- Previous experience within a fast paced transport coordinator / admin position
- Strong customer service skills
- Confident on the phone
- Ability to work under pressure and to deadlines
- Competent decision making
- Computer literate
- Have a flexible and adaptable approach
- Excellent organisational and communication skills

**Duties and Responsibilities;**
- Ensure customer collections are booked in with the respective collection points
- Complete and send out trailer checks
- Monitor the customer and transport inbox
- Complete customer specific reports with previous days deliveries
- Validate customer jobs that are input into our TMS
- Ensure all customer orders are booked in and delivery dates requested
- Ensure all customer specific returns are booked in with the customer within our service level agreement
- Deal with any customer issues that arise during the day

**_At Aspion, our core values have been built around the importance of transparency, innovation, passion and collaboration. As such, we are committed to open communication and the protection of your privacy. We have updated our policies in linewith new General Data Protection Regulation laws to make it easier for you to understand how we collect, store and handle your data - These can be viewed on our website._


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