Guest Relations Ambassador

4 months ago

London, United Kingdom Arora Group Full time

What we are looking for:

• Previous experience working in a hotel or a customer service facing role would be beneficial but not essential.
• Your passion will be to wow our guests with amazing service during their stay.
• You will be obsessed with brand standards and genuinely care about the guest experience before, during and after their stay.
• You will have the ability to remain calm during difficult situations or in a very busy environment.

What will you do:

• Assisting guests with general enquiries about the hotel and surroundings.
• Good knowledge of the local area and London attractions.
• Ensuring the front -of -house areas are up to standards.
• Sending pre -arrival and post -departure emails to our valuable guests.
• Assisting guest relations team with guest amenities set up.
• Assist guests with public/private transportation.
• Lobby presence.

What do we offer:

Our Guest Relations Ambassador receives some excellent Company benefits:

• A competitive salary.
• 28 days paid holiday with an extra 5 days, following 5 years’ service.
• Discounted hotel room rates across our hotels, for you and your friends and family.
• Fantastic Training and Development opportunities.
• Uniform and Complimentary Dry Cleaning.
• Discount in Food & Beverage Departments in The Hotel.
• Earn £5 when a Customer/Guest mentions you on Trip Advisor.
• Several Events in a year for Employees.
• Free Meals on shift.
• Pension cover.
• Unrivalled career prospects.

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