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Guest Relations Ambassador

2 months ago

London, Greater London, United Kingdom Raffles London at The OWO Full time
Guest Relations Executive

Raffles London at The OWO is seeking a highly skilled Guest Relations Executive to join our Rooms Department. As a key member of our team, you will be responsible for delivering exceptional guest experiences, ensuring that every moment of our guests' stay is memorable and tailored to their individual needs.

Key Responsibilities:
  • Act as a hotel ambassador, promoting hotel offerings and sharing insights into our vibrant history.
  • Create a positive environment for colleagues and guests, actively seeking feedback and opportunities to enhance the guest experience.
  • Engage in genuine, non-scripted conversations to create a home-away-from-home feel for all guests.
  • Provide exceptional pre-arrival and post-stay support, ensuring seamless communication and personalized service.
  • Assist with special celebrations and events, ensuring every guest feels valued and celebrated.
  • Manage guest preferences, special requests, and VIP room checks, ensuring every detail is attended to.
  • Prepare and share daily reports and memos with relevant teams, ensuring seamless communication and collaboration.
Requirements:
  • Understanding of the luxury sector and passion for hospitality.
  • Ability to think creatively and outside the box.
  • Excellent communication and interpersonal skills.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Access to exclusive employee benefits and perks.
Our Values:
  • Be You: Be creative, innovative, and enthusiastic.
  • Be Kind: Demonstrate humility and generosity through emotional connection with colleagues and guests.
  • Be Happy: Consistently uplift colleagues and guests through a joyful connection and positive personality.
  • Be Confident: Openly share knowledge and skills with other colleagues to achieve excellence.
  • Have Your Purpose: Demonstrate care and responsibility within your role, to make a tangible impact on the business.