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    London, Greater London, United Kingdom Accor Full time

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  • Guest Relations Ambassador

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    London, Greater London, United Kingdom Accor Full time

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    London, Greater London, United Kingdom Accor Full time

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Guest Relations Ambassador

2 months ago

London, Greater London, United Kingdom RAFFLES Full time
{"title": "Guest Relations Executive", "description": "Unlock a World of Luxury Guest Experiences

At Raffles London at The OWO, we are seeking a skilled Guest Relations Executive to join our esteemed Rooms Department. As a key ambassador for our hotel, you will be responsible for crafting unforgettable experiences for our discerning guests, from the moment they make their reservation to their final departure.

As a Guest Relations Executive, your primary objective will be to create a seamless and personalized experience for our guests, ensuring their stay with us is nothing short of exceptional. Your responsibilities will include:

  • Acting as a hotel ambassador, promoting our luxurious offerings and sharing the rich history of our hotel.
  • Creating a positive environment for both colleagues and guests, actively seeking feedback and opportunities to enhance the guest experience.
  • Engaging in genuine, non-scripted conversations to create a sense of home away from home for our guests.
  • Providing exceptional service as the first point of contact before guest arrival and following up on any further requests.
  • Assisting with special celebrations and events hosted during guest stays.
  • Managing our kids' and pets' programs with care and attention to detail.
  • Ensuring all special requests, preferences, and items are available throughout the guest's stay.
  • Conducting VIP room checks and managing guest profiles with precision.
  • Preparing and sharing daily reports and memos with relevant teams in a timely manner.
  • Keeping teams informed of guests' stays, movements, special requests, and occasions.
  • Presenting daily VIP arrivals and summaries during morning and operations meetings.
  • Following up with guests after their stay to maintain a point of contact for future visits.

We are looking for an individual with a deep understanding of the luxury sector, a passion for hospitality, and the ability to think creatively. If you are a motivated and detail-oriented professional who thrives in a fast-paced environment, we encourage you to apply.

As a valued member of our Raffles team, you will enjoy a range of benefits, including:

  • 28 days' holiday, including bank holidays, plus a day extra for every year of service up to 5 years (35 days).
  • Staff meals while on duty.
  • Free dry cleaning for uniform.
  • Employer pension contribution of 3%.
  • Enhanced sick pay.
  • Enhanced maternity, paternity, and adoption pay.
  • Life Assurance 1x salary.
  • Employee assistance program, including virtual GP and financial advice.
  • Season ticket loans and cycle to work scheme.
  • Colleague gifting to celebrate special occasions.
  • Paid days off to move house or give back time to a charity of your choice.
  • Internal learning and development programs tailored to you.
  • Fun-filled events, whether that's a pub quiz, team run, or festive party.
  • Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
  • Worldwide development opportunities across Accor's extensive brand portfolio.

At Raffles, we value our team members and strive to create a positive, inclusive work environment. Our Raffles Values are:

  • Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
  • Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
  • Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
  • Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
  • Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.
"}