Assistant Administrator
4 weeks ago
Job summary
A vacancy has arisen for an Assistant Administrator to join the West Kent and Medway Neuropsychiatry Team.
We are looking for a self-motivated, dynamic, forward-thinking and flexible Assistant Administrator to work with the administration team based at Darent House, Sevenoaks.
The ideal candidate will be educated to GCSE in Maths and English or equivalent, and will have strong customer service skills, a professional and confident telephone manner, good organisational and keyboard skills. Some experience in clinical or document typing would be an advantage.
You will require good working knowledge of Microsoft Office packages and be able to remain calm and professional when dealing with difficult situations.
You would be working as part of an Admin Team, supporting the Administrators for Neuropsychiatry, the wider Clinical Teams consisting of Consultant Psychiatrists and Psychologists.
Main duties of the job
The varied role of an Assistant Administrator will include:
Diary Management and booking of clinic appointments.Having contact with patients, carers, relatives and other external stakeholders.Typing letters and reports via BigHand (audio) and/or copy typing.Using the patient record system RIO (training provided).Taking and screening phone calls and taking messagesMinuting meetings when requiredOrdering of stationery and other items as required via our SBS system (training provided).Reception cover; meeting and greeting patientsIt is important that the successful applicant exhibits empathy and compassion, has a professional and flexible attitude, likes being part of a team, has initiative, good communication and interpersonal skills, is able to prioritise workloads and can work under pressure at times to agreed timescales. An effective approach is required to ensure an efficient and high standard of service to our patients.
About us
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving million people across the county.
The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.
Job description
Job responsibilities
Please refer to the attached job description for full details of the main responsibilities of the role.
Person Specification
Essential
Essential
Maths and English GCSE Grade C or above
Desirable
Experience in working for the NHS in an admin role for minimum period of one year
Essential
Essential
Be proficient in use of Microsoft Word packages including Word and Excel
Desirable
Good Customer Service skills/working on reception-
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