Fan amp Community Relations Assistant

4 weeks ago

Brentford, United Kingdom Brentford Football Club Full time

Job Title: Fan&Community RelationsAssistant

Department:CorporateAffairs

Reporting:Fan EngagementManager

Location:Gtech CommunityStadium

Salary:27500 per annum(FTE)

applicationsfor a parttime role of four days per weekwould also beconsidered

Closingdate: 12 March2024

Brentford FC is abit different to other Premier League football clubs. We put ourfans first we are a true community club and while we arefinancially sustainable we are not afraid to take calculated risks.We take huge pride in our environment and culture within the Clubwhich focuses on development inclusion and not being afraid tothink differently.

Being progressive humble andrespectful while sticking together as one team across the Clubguides how we work and the decisions we make eachday.

We also firmly believe that a diverseworkforce is a better workforce which will help us develop ideassolve problems and ultimately grow BrentfordFC.

We play in a brandnew stadium 15 minutes fromHeathrow in vibrant west London.

We will neverforget where we have come from but we are excited about the futurethat lies ahead.

Come joinus.

InclusionStatement

Brentford FC is anorganisation which values and is passionate about diversity andinclusivity. Whilst our recruitment decisions are always based onmerit and suitability we welcome and encourage applications fromqualified candidates including those from underrepresented groupssuch as those from ethnically diverse backgrounds women those fromthe LGBTQ community and those withdisabilities.

SafeguardingStatement

Brentford FC iscommitted to equality the safeguarding and welfare of all childrenand adults at risk. This responsibility is shared by all staff andvolunteers at the club safeguarding is everyones responsibility.Staff will be required to undertake regular safeguarding trainingto enable and reinforce a proactive approach to safeguarding. Thisrole requires the post holder to apply all relevant policies anduphold the clubs commitment to safeguarding vulnerable people toensure a safe environment for all. This includes the timelyreporting of any safeguarding concern to the safeguarding team. Weremind those barred from regulated activity that it is an offenceto apply for such positions.

Therole of the Fan &Community RelationsAssistant

The Fan &Community Relations Assistant will provide valuable support acrossthe Corporate Affairs team particularly the Fan Relations andWomens teams. A superorganised individual this person will help toplan and deliver both matchday and nonmatchday staffing and eventsas well as helping the General Manager of the Womens teams todocument Performance Development Plans for the Womens teamsplayers. This role is full time although the club would considerapplications for a parttime role of four days per week managedflexibly in line with the requirements of the role. This role willinvolve some evening and matchday work and the majority of the timewill be spent at one of our sites.

MainAccountabilities

  • Supportthe team to respond to fanrelated enquiries in the SupporterServices and Accessibility inboxes.
  • Manage thedistribution of community tickets for matchdays.
  • Support the planning and operation of stadiumtours and other nonmatchday events such as visits to schools andcommunity groups.
  • Support the Fan &Community Relations Team on matchdays to ensure we deliver awelcoming environment for all fans.
  • Help withthe organisation of matchday staff and entertainment managingmatchday checklists and submitting payroll details for matchdaycasual staff.
  • Help with other matchdayactivities such as fan parking away coach travel and support forfans with additional support needs.
  • Supportthe Club Ambassador to plan and manage the Legends Programmeinvolving exBrentford players.
  • Provideadministrative support the General Manager and Head Coach of theBrentford FC Womens team including planning matchday operationshelping with key events such as spotlight games and team events andsupporting the documentation of Performance Development Plans forplayers of the First and B teams.
  • Followsafeguarding protocols in the set up and ongoing management of theWomens teams Legends Programme and matchday operation escalatingany issues to line management and the Safeguarding team asappropriate.
  • Support other Fan &Community Relations projects and activities as required includingfan events and matchdays throughout the season.

GeneralClubAccountabilities

  • Toensure compliance with all relevant Club policies includingsafeguarding health and safety policies and with specific referenceto the data regulations (GDPR and PECR)
  • Toensure compliance with the Clubs Code of Conduct.
  • To ensure compliance with all relevant legalregulatory ethical and social requirements
  • Tobuild and maintain good working relationships both internally andexternally maintaining a professional image at all times whenrepresenting Brentford FC
  • To keep confidentialany information gained regarding the Club and itspersonnel
  • To maintain a flexible approach towork at alltimes
  • To ensurecompliance with all Matchday Safeguarding processes and the ClubsSafeguarding Policy and processes.
  • To ensurecompliance with the Clubs Code ofConduct.



KeyInternalRelationships

  • CorporateAffairs
  • Operations
  • Marketing
  • Safeguarding

PersonSpecification Essential PersonalCharacteristics

  • Excellentorganisational skills with the ability to thrive when working onmultiple projects with specific deadlines.
  • Excellent knowledge of Microsoft productsespecially Excel and Word.
  • Good communicationskills both written and oral with excellent attention to detail.
  • Works well in a collaborative environmentcontributing to a positive and supportive team dynamic.
  • Clear articulate and engaging communicationstyle with the ability to engage with a diverse audience.
  • A flexible approach to working hours includingthe ability to work weekends andevenings.

PersonSpecification Desirable PersonalCharacteristics

  • Aninterest in football with experience of attending games.
  • Previous experience planning and operatingevents.
  • Knowledge of the local area.

Pleasenote that where appropriate for the role youwill berequired to complete additional background checks such asDisclosure and Barring Service (DBS) checks and police checks forany time you have lived or workedoutside of the UK in the last 10years. You can find out more aboutthis at

Pleasealso note that a CV application will not besufficient. Applicationswill not be considered where the applicationform has not beencompleted infull.


Ifthe role you are applying for involves regulated activity pleasefill out the Declaration of Offences Formlinked.


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