Fan & Community Relations Assistant

3 weeks ago

Brentford, United Kingdom Brentford Football Club Full time

**Job Title: Fan & Community Relations Assistant**

**Department: Corporate Affairs**

**Reporting: Fan Engagement Manager**

**Location: Gtech Community Stadium**

**Salary: £27,500 per annum (FTE)**

**Closing date: 12 March 2024**

Brentford FC is a bit different to other Premier League football clubs. We put our fans first, we are a true community club and while we are financially sustainable, we are not afraid to take calculated risks. We take huge pride in our environment and culture within the Club which focuses on development, inclusion and not being afraid to think differently.

Being progressive, humble and respectful while sticking together as one team across the Club guides how we work and the decisions we make each day.

We also firmly believe that a diverse workforce is a better workforce which will help us develop ideas, solve problems and ultimately grow Brentford FC.

We play in a brand-new stadium, 15 minutes from Heathrow in vibrant west London.

We will never forget where we have come from, but we are excited about the future that lies ahead.

Come join us.

**Inclusion Statement**

**Safeguarding Statement**

**The role of the Fan & Community Relations Assistant**

**Main Accountabilities**
- Support the team to respond to fan-related enquiries in the Supporter Services and Accessibility inboxes.
- Manage the distribution of community tickets for matchdays.
- Support the planning and operation of stadium tours and other non-matchday events such as visits to schools and community groups.
- Support the Fan & Community Relations Team on matchdays to ensure we deliver a welcoming environment for all fans.
- Help with the organisation of matchday staff and entertainment, managing matchday checklists and submitting payroll details for matchday casual staff.
- Help with other matchday activities such as fan parking, away coach travel and support for fans with additional support needs.
- Support the Club Ambassador to plan and manage the Legends Programme involving ex-Brentford players.
- Provide administrative support the General Manager and Head Coach of the Brentford FC Women’s team, including planning matchday operations, helping with key events such as spotlight games and team events and supporting the documentation of Performance Development Plans for players of the First and B teams.
- Follow safeguarding protocols in the set up and ongoing management of the Women’s teams, Legends Programme and matchday operation, escalating any issues to line management and the Safeguarding team as appropriate.
- Support other Fan & Community Relations projects and activities as required, including fan events and matchdays throughout the season.

**General Club Accountabilities**
- To ensure compliance with all relevant Club policies, including safeguarding, health and safety policies and with specific reference to the data regulations (GDPR and PECR)
- To ensure compliance with the Club’s Code of Conduct.
- To ensure compliance with all relevant legal, regulatory, ethical and social requirements
- To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC
- To keep confidential any information gained regarding the Club and its personnel
- To maintain a flexible approach to work at all times
- To ensure compliance with all Matchday Safeguarding processes and the Club’s Safeguarding Policy and processes.
- To ensure compliance with the Club’s Code of Conduct.

**Key Internal Relationships**
- Corporate Affairs
- Operations
- Marketing Safeguarding

**Person Specification - Essential Personal Characteristics**
- Excellent organisational skills with the ability to thrive when working on multiple projects with specific deadlines.
- Excellent knowledge of Microsoft products, especially Excel and Word.
- Good communication skills, both written and oral with excellent attention to detail.
- Works well in a collaborative environment, contributing to a positive and supportive team dynamic.
- Clear, articulate, and engaging communication style, with the ability to engage with a diverse audience.
- A flexible approach to working hours, including the ability to work weekends and evenings.

**Person Specification - Desirable Personal Characteristics**
- An interest in football, with experience of attending games.
- Previous experience planning and operating events.
- Knowledge of the local area.

  • Fan amp Community Relations Assistant

    4 weeks ago

    Brentford, United Kingdom Brentford Football Club Full time

    Job Title: Fan&Community RelationsAssistantDepartment:CorporateAffairsReporting:Fan EngagementManagerLocation:Gtech CommunityStadiumSalary:27500 per annum(FTE)applicationsfor a parttime role of four days per weekwould also beconsideredClosingdate: 12 March2024Brentford FC is abit different to other Premier League football clubs. We put ourfans first we are a...

  • Fan Support Team Member

    1 week ago

    Brentford, United Kingdom Brentford Football Club Full time

    **Job Title: Fan Support Team Member** **Department: Fan and Community Relations** **Reporting: Supporter Liaison Officer** **Location: G tech Community Stadium/Club Estates** **Salary: £13.73 per hour** Brentford FC is a bit different to other Premier League football clubs. We put our fans first, we are a true community club and while we are...

  • Fan Support Team Member

    2 days ago

    Brentford, United Kingdom Brentford Football Club Full time

    **Job Title: Fan Support Team Member** **Department: Corporate Affairs** **Reporting: Supporter Liaison Officer** **Location: G tech Community Stadium/Club Estates** **Salary: £15.10 per hour** **Closing date: 23 February 2024** Brentford FC is a bit different to other Premier League football clubs. We put our fans first, we are a true community club...

  • Casual Schools and Football Coach Berkshire amp SurreyArea

    3 weeks ago

    Brentford, United Kingdom Brentford FC Community Sports Trust Full time

    Job Title:CasualSchools and Football Coach (Berkshire & SurreyArea)Department:FootballDevelopment and SportsParticipationReportsto:Schools AreaCoordinatorSalary:12.8816.22 (Dependent onExperience)Closing Date:16th August2024Brentford FCCommunity Sports TrustWithcommunity work spanning three decades Brentford FC Community SportsTrust has established itself as...

  • Casual Schools and Football Coach Berkshire amp SurreyArea

    2 weeks ago

    Brentford, United Kingdom Brentford FC Community Sports Trust Full time

    Job Title:CasualSchools and Football Coach (Berkshire & SurreyArea)Department:FootballDevelopment and SportsParticipationReportsto:Schools AreaCoordinatorSalary:12.8816.22 (Dependent onExperience)Closing Date:16th August2024Brentford FCCommunity Sports TrustWithcommunity work spanning three decades Brentford FC Community SportsTrust has established itself as...

  • HR Assistant

    2 days ago

    Brentford, United Kingdom Brentford Football Club Full time

    **Job Title:HR Assistant** **Department**:Human Resources** **Reporting**:Head of HR** **Location**:27 Great West Road** **Salary**:£25,000 per annum** Brentford FC is a bit different to other Premier League football clubs. We put our fans first, we are a true community club and while we are financially sustainable, we are not afraid to take calculated...

  • Disability Access Officer

    4 days ago

    Brentford, United Kingdom Brentford Football Club Full time

    **Job Title: Disability Access Officer** **Department: Corporate Affairs** **Reporting: Fan Engagement Manager** **Location: 27GWR** **Salary: £27,000 - £32,000 per annum** **Closing date: 5 February 2024** Brentford FC is a bit different to other Premier League football clubs. We put our fans first, we are a true community club and while we are...

  • Customer Relations Advisor

    3 days ago

    Brentford, United Kingdom Lampton Leisure Full time

    Job Advert **Customer Relations Advisor** **Hours of work**: Part time 16 hours per week covering hours of 06:00-22:00 **Salary**: £11.95 per hour + pension, free gym membership We are currently looking to add a Customer Relations Advisor to join our front of house team at Brentford Leisure centre. This centre boasts; Gym, 2 Swimming Pools, 2 Studios,...

  • Women's B Team Assistant Coach

    1 week ago

    Brentford, United Kingdom Brentford Football Club Full time

    **Job Title: Women's B Team Assistant Coach (Casual)** **Department: Fan & Community Relations** **Reporting: Women's Team Technical Lead** **Location: Within the Brentford Estate** **Salary: £15.10 per hour** **Closing date: 21 June 2024** **Regulated Role: Yes** Brentford FC is a bit different to other Premier League football clubs. We put our fans...

  • Finance Assistant

    2 months ago

    Brentford, United Kingdom Brentford Football Club Full time

    **Job Title: Finance Assistant** **Department: Finance** **Reporting: AP Supervisor** **Location: 27GWR** **Salary: £25,000 per annum** **Closing date: 13 February 2024** Brentford FC is a bit different to other Premier League football clubs. We put our fans first, we are a true community club and while we are financially sustainable, we are not...

  • Sia Steward

    1 week ago

    Brentford, United Kingdom Brentford Football Club Full time

    **Job Title: SIA Steward - Gtech Community Stadium (Casual)** **Department: Venue Operations** **Reporting: Head of Safety & Security** **Location: Gtech Community Stadium** **Salary: £17.25 per hour** Brentford FC is a bit different to other Premier League football clubs. We put our fans first, we are a true community club and while we are financially...

  • Retail Assistant

    2 months ago

    Brentford, United Kingdom Brentford Football Club Full time

    **Job Title: Retail Assistant (Casual)** **Department: Retail** **Reporting: Retail Operations Manager** **Location: Bee's Superstore** **Salary: £15.10 per hour** **Closing date: 11 March 2024** Brentford FC is a bit different to other Premier League football clubs. We put our fans first, we are a true community club and while we are financially...

  • Community Clubhouse and Hub Manager

    4 weeks ago

    Brentford, United Kingdom Brentford FC Community Sports Trust Full time

    JobTitle:Community Clubhouse and HubManagerDepartment:CoreReports to:Head of BusinessServicesSalary:ClosingDate: 17 March2024Aboutthe RoleWe are developing a new Clubhouseat Gunnersbury Park which will incorporate a social caf andlearning and activity space. The space will complement our stadiumhub adjacent to Brentfords Gtech stadium.Thisis an exciting...

  • Safety Steward

    1 week ago

    Brentford, United Kingdom Brentford Football Club Full time

    **Job Title: Safety Steward** **Department: Venue Operations** **Reporting: Head of Safety & Security** **Location: Gtech Community Stadium** **Salary: £15.10 per hour** Brentford FC is a bit different to other Premier League football clubs. We put our fans first, we are a true community club and while we are financially sustainable, we are not afraid...

  • Venue Optimisation Executive

    13 hours ago

    Brentford, United Kingdom Brentford Football Club Full time

    **Job Title: Venue Optimisation Executive (Apprenticeship)** **Duration of Contract: 18 months (Fixed Term)** **Department: Venue Optimisation** **Reporting: Venue Optimisation Team Leader** **Location: 27GWR & Gtech Community Stadium** **Salary: £18,000 per annum** **Closing Date: 28 June 2024** **Regulated Role: No** Brentford FC is a bit...

  • Matchday Designer

    3 days ago

    Brentford, United Kingdom Brentford Football Club Full time

    **Job Title: Matchday Designer** **Department:Marketing** **Reporting:Head of Creative Services** **Location:27 Great West Road** **Salary:£28,000-£30,000 per annum** **The Role of Matchday Designer** Brentford FC is offering an exciting opportunity to be part of a growing Creative Services team at an ambitious Premier League club. The Club is...

  • Catering Assistant

    1 week ago

    Brentford, United Kingdom Elior Full time

    General information **Catering Assistant** **Ref: 2023-51005** **Job Information** **Division**: - Taylor Shaw **Advert Closing Date**: - 03/02/2023 **Contractual** **Hours***:Part-time **Salary**:£9.50 Per hour **Contract Type**:Permanent **Location**:Brentford, W4 3NX **Working Environment** - As the - **Catering Assistant**, this is a term...

  • Women's B Team Assistant Coach

    7 days ago

    Brentford, United Kingdom Brentford Football Club Full time

    Job Title: Women's B Team Assistant Coach (Casual) Department: Fan & Community Relations Reporting: Women's Team Technical Lead Location: Within the Brentford Estate Salary: £15.10 per hour Closing date: 21 June 2024 Regulated Role: Yes Brentford FC is a bit different to other Premier League football clubs. We put our fans first, we are a true...

  • Casual NCS Assistant Youth Team Leader

    4 weeks ago

    Brentford, United Kingdom Brentford FC Community Sports Trust Full time

    Job Title: Casual NCS AssistantYouth TeamLeaderDepartment:YouthandEmployabilityLocation:Ealingand Hounslow and surrounding areas Richmond Kingston &HillingdonReportsto:CoordinatorProgramme LeadSeniorManagerSalary:12 14hourly depending onexperienceOption1: Seasonal work May 2024 September2024Option 2:SessionalongoingClosingDate: 28th April2024BrentfordFC...

  • Casual NCS Assistant Youth Team Leader

    2 weeks ago

    Brentford, United Kingdom Brentford FC Community Sports Trust Full time

    Job Title: Casual NCS AssistantYouth TeamLeaderDepartment:YouthandEmployabilityLocation:Ealingand Hounslow and surrounding areas Richmond Kingston &HillingdonReportsto:CoordinatorProgramme LeadSeniorManagerSalary:12 14hourly depending onexperienceOption1: Seasonal work May 2024 September2024Option 2:SessionalongoingClosingDate: 28th April2024BrentfordFC...