Inbound Collections Agent

4 weeks ago


Denton, United Kingdom The Recruitment Co. Full time

Job Title: Inbound Collections Agent (Hybrid)
Salary: 22'010 (OTE £30-50k+)
Hours: 37.5 hours a week between 8:30am and 7pm

Do you have contact centre experince in a highly targeted environment?

What is the role?

  • Resolving low value outstanding parking charges from individuals
  • Predominantly dealing with inbound calls with first call resolution
  • Managing difficult conversations in a sensitive and professional manner
  • Entering accurate records of customer interactions
  • Following processes and guidelines to deliver great service
  • Achieving personal and team targets in a contact center environment
  • Delivering or developing your skills with multi-channel communication
  • Day to day handling of multi channel communication

Is this you?

  • Looking for that opportunity with an industry leading business to build a career
  • A drive and self motivation
  • Excellent telephone manner with the ability to positively resolve situations
  • Keen to excel in a great work environment
  • Confident in your ability to achieve realistic targets and benefit financially
  • Strong work ethic and happy to work on your own initiative


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