Telephone Debt Recovery Specialist
2 days ago
Job Title: Collections Agent - Private Parking
Four Squared Recruitment Ltd is seeking an experienced Collections Agent to join our team in a private parking debt recovery role. As a Collections Agent, you will be responsible for contacting individuals with outstanding parking charges, negotiating payments, and making secure resolutions while maintaining a customer-focused approach.
Key Responsibilities:
- Make outbound calls and use email/SMS to reach individuals with unpaid parking debt.
- Discuss balances, offer payment plans or settlements, and maintain professionalism.
- Log interactions and agreements accurately in the CRM system.
- Follow all laws, including data protection and consumer rights.
- Provide clear account information and resolve disputes.
- Achieve monthly and quarterly collection goals.
Requirements:
- Debt collection or customer service experience (private parking debt experience is a plus).
- Strong communication, negotiation, and problem-solving skills.
- Proficient in CRM systems and Microsoft Office.
Working Conditions:
Office-based, potential for hybrid work. Some evening or weekend shifts may be required.
Salary and Benefits:
Competitive salary with performance-based incentives. Health insurance, pension, paid leave, and training opportunities.
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