Inbound Customer Service Advisor

3 weeks ago

Denton, United Kingdom MPJ Recruitment Ltd Full time

**Inbound Customer Service Advisor**

**Monday-Friday 9am-5pm (optional overtime available on Sat)**

**£22,308 + monthly bonus £30,000-£45,000 OTE**

**Permanent, full time.**

MPJ Recruitment are proud to be working with a brilliant client based in Denton, Manchester. They are looking for down to earth, driven, and professional individuals to join their team. Fully paid training will be provided, and this will allow you to unleash your true potential.

We are constantly looking for talented individuals to join us on our ever exciting journey which is ran by a team of industry experts driving the business forward but who also regularly look at ways to improve you and the others around you to progress, develop and move forward with your career.

**Inbound Call Handler Responsibilities**:

- Handling inbound calls from individuals in regard to low-value parking fines in a professional and respectful manner.
- Providing advice and knowledge on suitable payment arrangements for the individual and providing details on future fees and penalties.
- Conducting detailed financial assessments to determine the most appropriate repayment options.
- Maintaining accurate and up-to-date records of all interactions with debtors.
- Adhering to regulatory guidelines and company policies during the collections process.

**Inbound Customer Service Advisor Requirements**:

- Ideally experience in credit management or debt collection would be highly desirable.
- Alternatively, experience in a contact centre or sales environment.
- Strong communication and interpersonal skills, with the ability to handle challenging conversations professionally.
- Excellent organisational skills and attention to detail.
- Ability to work independently and as part of a team.

**Job Types**: Full-time, Permanent

**Salary**: £22,308.00-£45,000.00 per year

**Benefits**:

- Additional leave
- Canteen
- Casual dress
- Company events
- Company pension
- Flexitime
- Free parking
- On-site parking
- Referral programme
- Store discount

Schedule:

- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus scheme

**Experience**:

- Call Centre, Collections, Debt Recovery or Sales: 2 years (required)

Work Location: In person

Reference ID: CP146

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