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Inbound Collections Agent

2 months ago

Denton, United Kingdom Bridge of Hope Full time

** Job Title**: Inbound Collections Agent (Hybrid)
**Salary**: 20'500 (OTE £28-35k+)
**Hours**: 37.5 hours a week between 8:30am and 7pm

Do you have contact centre experince in a highly targeted environment?

**What is the role?**
- Resolving low value outstanding parking charges from individuals
- Predominantly dealing with inbound calls with first call resolution
- Managing difficult conversations in a sensitive and professional manner
- Entering accurate records of customer interactions
- Following processes and guidelines to deliver great service
- Achieving personal and team targets in a contact center environment
- Delivering or developing your skills with multi-channel communication
- Day to day handling of multi channel communication

**Is this you?**
- Looking for that opportunity with an industry leading business to build a career
- A drive and self motivation
- Excellent telephone manner with the ability to positively resolve situations
- Keen to excel in a great work environment
- Confident in your ability to achieve realistic targets and benefit financially
- Strong work ethic and happy to work on your own initiative

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

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