Contact Centre Agent X3

3 months ago


Denton, United Kingdom SF Group Full time

**Call Centre Agent x3**
**£20,500 per annum with an OTE of £28,000pa, and realistic earnings of up to £32,000pa**
**Location: Denton**

A large, well-established financial services business based in Denton are looking for 3 Call Centre Agents to join their team on a permanent basis. Joining a lively and fun team, you will be working within a realistic target driven environment, with the opportunity to earn generous bonuses and excel your career.

**Key Responsibilities**
- Resolving and helping customers to settle low value charges
- Dealing with predominantly inbound calls, that are usually resolved on the first phone call
- Liaising with customers in a professional manner via the telephone, sometimes having difficult or challenging conversations
- Updating and maintaining accurate records on the company database
- Working towards personal and team targets
- Excellent experience working within a contact centre environment
- Previous experience within sales or collections would be highly advantageous but not essential
- Great communication skills and the ability to interact with customers positively
- Confident in your own ability
- Drive to work towards targets and hunger to achieve
- Able to work using your own initiative

**In return, you will receive**:

- A basic salary of £20,500pa, with an OTE of £28,000pa and realistic earnings of up to £32,000pa
- 37.5 hour working week, 9-5pm
- Hybrid working once training is complete
- Extensive training and development programme
- Modern, social offices with a vibrant team culture
- 28 days holiday including bank holidays


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