Customer Support Centre Advisor

18 hours ago


Denton, United Kingdom Dogs Trust Full time
About the Role

We are seeking a highly skilled and compassionate Customer Support Centre Advisor to join our team at Dogs Trust. As a key member of our support centre, you will be the primary point of contact for a wide range of queries from our supporters, members, adopters, customers, and members of the public.

Key Responsibilities
  • Provide exceptional customer service with every interaction, ensuring that our supporters and customers receive a positive and supportive experience.
  • Liaise regularly with colleagues in the support centre, our network of rehoming centres, and our London offices to ensure seamless communication and collaboration.
  • Respond sensitively and efficiently to all calls, following our set policies, procedures, and guidelines to ensure the best possible outcomes for our dogs and supporters.
About You

We are looking for a resilient, proactive, and self-confident individual with excellent frontline enquiry and/or customer service experience in a high-demand customer service environment. You will have a proven track record of managing sensitive situations appropriately and providing exceptional customer service in a fast-paced environment.

About Dogs Trust

Dogs Trust is the UK's leading dog welfare charity, dedicated to helping dogs in need and supporting their owners every step of the way. We are committed to creating a better world for dogs and are passionate about providing exceptional customer service to our supporters and customers.

What We Offer

We offer a competitive salary and benefits package, as well as the opportunity to work with a dynamic and compassionate team. You will have the chance to make a real difference in the lives of dogs and their owners, and to be part of a team that is dedicated to making a positive impact.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about animal welfare and customer service, and are looking for a challenging and rewarding role, we would love to hear from you.



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