Call Centre Agent

7 months ago


Denton, United Kingdom Edengreave Limited Full time

**Call Centre Agent - Denton**

**Duties**:

- Dealing with inbound calls and offering resolutions.
- Managing difficult conversations with customers.
- Entering data onto the CRM system with notes of customer accounts.
- Following processes and guidelines to deliver exceptional customer service.
- Achieving personal and team targets.
- Day to day handling of multi-channel communications.
- Identify customer needs to appropriate solutions.
- Participate on ongoing training programs.

**Essential**:

- Previous experience in internal sales and contact centre.
- Excellent telephone manner.
- Confident in your ability to achieve realistic targets.
- Excellent team player.
- Attention to detail.

**Other information**:
Free parking.
- Salary £20,500 with OTE £28k - £32k.37.5 hours a week on a rota between 8:30am-7:00pm.
- Extensive training programme.
- 20 days holiday + bank holidays.

Successful applicants would be required to undertake a DBS and CCJ check before offer of employment is made.

**Job Types**: Full-time, Permanent

**Salary**: From £20,500.00 per year

**Benefits**:

- Casual dress
- Flexitime
- Free parking
- On-site parking

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)
- call centre: 1 year (preferred)

Work Location: In person


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