Customer Services Support Administrator

4 weeks ago

Denton, United Kingdom MPR Full time

Mpeople recruitment have a fantastic opportunity available for an experienced **Customer Service Support Advisor** to join the team of a well-established business, based in the Denton area, on a full-time Temporary basis to begin.
- **Role**: Customer Service Support Advisor
- **Location**:Denton
- **Salary**: £22,550
- **Hours**:Monday to Friday, 8am to 4pm. Hybrid working available once training is completed. 3 days office, 2 days working from home.

**Duties as a Customer Service Support Advisor will include but not be limited to**:

- Dealing with all customer enquiries to ensure positive customer outcomes are delivered Ensuring all client enquiries are dealt with promptly, adhering to the required standards and KPIs of the EF-group
- Assess issues for escalation to Supervisor and Manager for resolution
- To work as part of a team in creating and retaining strong client and supplier relationships
- Ensure customer expectations are delivered
- Work with Supervisor/Manager to identify processes to improve to improve customer service delivery
- To liaise with internal & external stakeholders to deliver customer and supplier requirements Responsible for adhering to policies, procedures, and processes
- Willingness to develop knowledge of the products, systems, business, and processes
- Willingness to develop skills and knowledge via coaching, one to ones, training courses as required
- Strong communication and interpersonal skills.
- Excellent attention to detail with good Administrative skills.
- Experience working with internal CRM’s and SAP.
- Good level of Math’s and English skills.

**Benefits**:

- 23 days annual leave, increasing to 25 after 2 years’ service.
- Company pension scheme
- Hybrid working arrangements after training is completed.
- Regular social events.
- Free parking.

Mpeople Recruitment Ltd are an employment agency acting on behalf of our clients.

**Job Type**: Permanent

**Salary**: Up to £22,500.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: ANP

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