Customer Service Administrator

4 months ago

Denton, United Kingdom MPR Full time

Mpeople recruitment have a fantastic opportunity for an experienced **Customer Service Administrator** to join a thriving manufacturing business based in **Denton**, on a full-time, permanent.
- **Role**: Customer Service Administrator
- **Location**:Denton
- **Salary**: upto £24,000
- **Hours**:8:30-5:00 Monday to Friday

**Duties**:

- Responsible for dealing with key account customers complaints and queries through to resolution whilst adhering to SLAs
- Make commercial decisions regarding the most cost-effective course of action required for the resolution of customer issues
- Establish and maintain professional and responsive relationships with customers to ensure total customer satisfaction while maintaining business standards and meeting all business objectives
- Identify business opportunities and process improvements
- Be methodical in ensuring that all contact with customers is recorded within our _Customer Relationship Management_ (CRM) system, and maintaining a business plan to drive activity and your other objectives
- Liaising with all internal departments regarding customer service issues
- Raising replacement orders for key account & retail customers
- Complete bespoke reporting requirements
- Manage back-order and stock re-allocation process
- Adhere to department KPI/service requirements/SLAs
- Review KPIs with the Channel Manager on a daily and monthly basis to ensure that the department is both meeting and exceeding targets
- Appropriate utilisation of transport and third-party carriage
- Liaising with ASMs and other internal departments regarding customer service issues
- Provide cover for other members of the customer support specialist team
- Possess a passion for customer service excellence, via all communication methods
- Highly motivated to set and meet high performance standards based on excellence for the benefit of the customer, the individual, team members and internal customers.
- Proven experience and ability to deal with conflict resolution
- A strong work ethic and the ability to deliver under pressure
- Self-motivated with the ability to work on your own initiative and proactively self-manage your own tasks
- Experienced in developing and maintaining customer relationships
- Must possess the ability to build customer repour and ensure customer engagements level are maximised

**Benefits**:

- Clean modern, spacious and well-appointed offices
- Fresh Fruit provided to support healthy eating
- Free filtered water
- Two communal staff break areas.
- Staff discount available on business products.
- Social events
- Wellness plan available to employees after 2 years service
- Extra day annual leave from your 5th year
- 23 days annual leave plus standard bank holidays
- Staff saving scheme
- Long service bonuses
- Relaxed dress code
- Subsided gym membership
- Cycle to work scheme
- Reduced cost Costco membership
- Death-in-service
- Flu-jab (once per year)

**Job Types**: Full-time, Permanent

**Salary**: Up to £24,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Denton, Greater Manchester: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: AH-DEN-CSA

  • Customer Service Administrator

    4 months ago

    Denton, United Kingdom Mpeople Full time

    Mpeople recruitment have a fantastic opportunity available for an experienced **Customer Service Administrator** to join the team of a well-established business, based in the Denton area, on a full-time Temporary basis to begin. - **Role**: Customer Service Administrator - **Location**:Denton - **Salary**: £12.00 per hr - **Hours**:Monday to Friday, 8am to...

  • Customer Service Administrator

    3 months ago

    Denton, United Kingdom Mpeople Full time

    Mpeople recruitment have a fantastic opportunity available for an experienced **Customer Service Administrator** to join the team of a well-established business, based in the Denton area, on a full-time Temporary basis to begin. - **Role**: Customer Service Administrator - **Location**:Denton - **Salary**: £12.00 per hr - **Hours**:Monday to Friday, 8am to...

  • Customer Service Administrator

    4 months ago

    Denton, United Kingdom Mpeople Full time

    Mpeople recruitment have a fantastic opportunity available for an experienced **Customer Service Administrator** to join the team of a well-established business, based in the Denton area, on a full-time Temporary basis to begin. - **Role**: Customer Service Administrator - **Location**:Denton - **Salary**: £12.00 per hr - **Hours**:Monday to Friday, 8am to...

  • Customer Service Administrator

    4 months ago

    Denton, United Kingdom MPR Full time

    Mpeople recruitment have a fantastic opportunity for an experienced **Customer Service Administrator** to join a thriving manufacturing business based in **Denton**, on a full-time, permanent. - **Role**: Customer Service Administrator - **Location**:Denton - **Salary**: upto £24,000 - **Hours**:8:30-5:00 Monday to Friday **Duties**: - Responsible for...

  • Customer Service Administrator Hybrid

    4 months ago

    Denton, United Kingdom MPR Full time

    Mpeople recruitment have a fantastic opportunity available for an experienced **Customer Service Administrator** to join the team of a well-established business, based in the Denton area, on a full-time Temporary basis to begin. - **Role**: Customer Service Administrator - **Location**:Denton - **Salary**: £12.00 per hr - **Hours**:Monday to Friday, 8am to...

  • Hybrid Customer Service Administrator

    4 months ago

    Denton, United Kingdom MPR Full time

    Mpeople recruitment have a fantastic opportunity available for an experienced **Customer Service Administrator** to join the team of a well-established business, based in the Denton area, on a full-time Temporary basis to begin. - **Role**: Customer Service Administrator - **Location**:Denton - **Salary**: £12.00 per hr - **Hours**:Monday to Friday, 8am to...

  • Customer Service Administrator

    4 months ago

    Denton, United Kingdom MPR Full time

    Mpeople recruitment have a fantastic opportunity available for an experienced **Customer Service Administrator** to join the team of a well-established business, based in the Denton area, on a full-time Temporary basis to begin. - **Role**: Customer Service Administrator - **Location**:Denton - **Salary**: £11.56 per hr - **Hours**:Monday to Friday, 8am to...

  • Hybrid Customer Service Administrator

    4 months ago

    Denton, United Kingdom Mpeople Full time

    Mpeople recruitment have a fantastic opportunity available for an experienced **Customer Service Administrator** to join the team of a well-established business, based in the Denton area, on a full-time Temporary basis to begin. - **Role**: Customer Service Administrator - **Location**:Denton - **Salary**: £12.00 per hr - **Hours**:Monday to Friday, 8am to...

  • Customer Services Support Administrator

    4 months ago

    Denton, United Kingdom MPR Full time

    Mpeople recruitment have a fantastic opportunity available for an experienced **Customer Service Support Advisor** to join the team of a well-established business, based in the Denton area, on a full-time Temporary basis to begin. - **Role**: Customer Service Support Advisor - **Location**:Denton - **Salary**: £22,550 - **Hours**:Monday to Friday, 8am to...

  • Hybrid Customer Services

    3 months ago

    Denton, United Kingdom MPR Full time

    Mpeople recruitment have a fantastic opportunity available for an experienced **Customer Service Administrator** to join the team of a well-established business, based in the Denton area, on a full-time Temporary basis to begin. - **Role**: Customer Service Administrator - **Location**:Denton - **Salary**: £11.56 per hr - **Hours**:Monday to Friday, 8am to...

  • Customer Service Representative

    4 months ago

    Denton, United Kingdom OmniRMS For Leeds Trinity University Full time

    Customer Service Representative Full time, Permanent **Salary**: £_23,000 - £24,500_ Location: Denton, Manchester We are recruiting for a Customer Service Representative to join a busy helpdesk environment on a FM contract team in Denton. The customer service representative will provide a variety of administrative duties for our management team to...

  • Customer Service Representative

    4 months ago

    Denton, United Kingdom OmniRMS Full time

    Customer Service Representative Full time, permanent **Salary**: £_22,000-£23,000_ Location: Denton, Manchester We are recruiting for a Customer Service Representative to join a busy helpdesk environment on a FM contract team in Denton. The customer service representative will provide a variety of administrative duties for our management team to...

  • Customer Service Representative

    3 months ago

    Denton, United Kingdom Omni RMS Full time

    Customer Service Representative Full time, permanent **Salary**: £_26,000 - 26,500_ - Hours_**: 7am -7pm 4 on 4 off**_ Location: Denton, Manchester We are recruiting for a Customer Service Representative to join a busy helpdesk environment on a FM contract team in Denton. The customer service representative will provide a variety of administrative...

  • Customer Service Representative

    3 months ago

    Denton, United Kingdom Omni RMS Full time

    **Customer Service Representative** **Full time, Permanent** **Salary: £22,000**_ **- £23,000**_ - **Hours: Monday - Friday 9am-5pm**_ **Location: Denton, Manchester** Our client are recruiting for a Customer Service Representative to join a busy helpdesk environment on a FM contract team in Denton. The customer service representative will provide a...

  • Customer Service Representative

    3 months ago

    Denton, United Kingdom Omni RMS Full time

    **Customer Service Representative** **Full time, Permanent** **Salary: £**_**26,000 - 26,500**_ - **Hours: 7am -7pm 4 on 4 off **_ **Location: Denton, Manchester** Our client are recruiting for a Customer Service Representative to join a busy helpdesk environment on a FM contract team in Denton. The customer service representative will provide a...

  • Customer Service Representative

    4 months ago

    Denton, United Kingdom Omni RMS Full time

    Customer Service Representative Full time, permanent **Salary**: £_26,000 - 26,500_ - Hours_**: 7am -7pm 4 on 4 off**_ Location: Denton, Manchester We are recruiting for a Customer Service Representative to join a busy helpdesk environment on a FM contract team in Denton. The customer service representative will provide a variety of administrative...

  • Customer Service Representative

    4 months ago

    Denton, United Kingdom Omni RMS Full time

    Customer Service Representative Full time, permanent **Salary**: £_26,000 - 26,500_ - Hours_**:_**7am -7pm, 4 on 4 off** _(please note this shift work before applying)_ Location: Denton, Manchester We are recruiting for a Customer Service Representative to join a busy helpdesk environment on a FM contract team in Denton. The customer service...

  • Hybrid Customer Service Advisor

    4 months ago

    Denton, United Kingdom Mpeople Full time

    Mpeople recruitment have a fantastic opportunity available for an experienced **Customer Service Administrator** to join the team of a well-established business, based in the Denton area, on a full-time Temporary basis to begin. - **Role**: Customer Service Administrator - **Location**:Denton - **Salary**: £12.00 per hr - **Hours**:Monday to Friday, 8am to...

  • Administration Assistant

    4 months ago

    Denton, United Kingdom Recruitment Helpline Full time

    **Vacancy**: Administration Assistant **Location**: Denton, Kent, CT4 **Salary**: £23k - £24k DOE **Hours**: Full-time contract, 40 hours per week, Monday to Friday 08:00 - 17:00. **Job Summary: **Plumbing and Drainage service provider are recruiting experienced full-time administrators at their Canterbury Head Office. Seeking individuals who are...

  • Customer Service Assistant

    4 months ago

    Denton, United Kingdom Bridge of Hope Full time

    ** Job Title: Customer Service Assistant** **Location**: Denton **Salary**: £22,500 per annum **Contract Type**: Permanent **Reporting To**: Head of Compliance **Job Overview**: **Key Responsibilities**: - **Written Communication**: - Ensure a professional and customer-centric tone in all written communication. - **Phone Communication**: - Handle phone...