IT Support Officer

4 weeks ago

Denton, United Kingdom Gtd Healthcare Full time

Job summary

gtd healthcare is one of the largest NHS commissioned Primary and Urgent care providers in North West England. Based in Denton, Manchester, we have a an excellent opportunity for a IT Support Officer to join ourInformation and Digital Delivery Team.

This exciting post provides specialist information management and technology support and professional information services to drive gtd healthcares service delivery model. The teams fundamental structure consists of two core functions, Digital Technical Support and Business Intelligence Development.

As a IT Support Officer, you will support the organisations business, information management and technology and communications network and systems applications on-site and remotely.

We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.

Main duties of the job

Have a high degree of ownership in all matters within the IT infrastructure but not limited to. Have experience in deployment and ability to work with 3rd party vendors. Have a new and curious mind-set, always looking for changes to improve the status quo no matter how good it may be. A curious mind-set that always question what we can do better. A true team player that is happy to share knowledge and work together as a team to always innovate and improve how we work. Analytical skills with attention to details. Have a logical and analytical approach to problem solving demonstrated in an information systems environment. Have the ability to work under pressure and manage priorities effectively, individually and as part of a team. A current valid drivers license is essential for this role. Have excellent interpersonal and communication skills, with the ability to engage and build effective relationships at all levels within and external to gtd healthcare. Be committed to promoting equality, embrace diversity and ensure full inclusion for people who are involved with gtd healthcare. Be a self-starter; planning your own work and setting priorities. Enjoy the challenge of working on exciting new Information Management and Technology projects. Be able to work autonomously within a supportive team. Value high attention to detail and quality of work. Have a positive approach to change, with a can do attitude to proactively address challenges.

About us

At gtd healthcare we believe we do things differently. Our not-for-profit ethos, with a drive to innovate care offers patients the best experience possible and a unique opportunity to transform services.

We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.

Benefits package

As an employee of gtd healthcare, you'll be able to take advantage of our benefits package, including:

working for a values-driven organisation; Real living wage employer; access to Wagestream, which provides flexible and on-demand access to stream your pay during the month, in real-time, when picking-up extra shifts; 30 days annual leave, rising to 32 after five years of continuous service; flexible pension benefits including NHS pension scheme; flexible working hours and policies; family friendly and carer policies; opportunities to apply for innovation and quality awards; access to gtd healthcares wellbeing initiatives, which offer a wide range of tools and resources; gtd healthcare social and fun activities; cycle to work scheme. Job description

Job responsibilities

Have a high degree of ownership in all matters within the IT infrastructure but not limited to. Have experience in deployment and ability to work with 3rd party vendors. Have a new and curious mind-set, always looking for changes to improve the status quo no matter how good it may be. A curious mind-set that always question what we can do better. A true team player that is happy to share knowledge and work together as a team to always innovate and improve how we work. Analytical skills with attention to details. Have a logical and analytical approach to problem solving demonstrated in an information systems environment. Have the ability to work under pressure and manage priorities effectively, individually and as part of a team. A current valid drivers license is essential for this role. Have excellent interpersonal and communication skills, with the ability to engage and build effective relationships at all levels within and external to gtd healthcare. Be committed to promoting equality, embrace diversity and ensure full inclusion for people who are involved with gtd healthcare. Be a self-starter; planning your own work and setting priorities. Be innovative and creative. Enjoy the challenge of working on exciting new Information Management and Technology projects. Be able to work autonomously within a supportive team. Value high attention to detail and quality of work. Have a positive approach to change, with a can do attitude to proactively address challenges.

Other duties:

Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation. Person Specification

Skills & Attributes

Essential

Have a logical and analytical approach to problem solving demonstrated in an information systems environment. Have the ability to work under pressure and manage priorities effectively, individually and as part of a team. Be innovative and creative. Be a self-starter; planning your own work and setting priorities. Be committed to promoting equality, embrace diversity and ensure full inclusion for people who are involved with gtd healthcare. Value high attention to detail and quality of work. Have a positive approach to change, with a can do attitude to proactively address challenges. Be able to work autonomously within a supportive team. Have excellent interpersonal and communication skills, with the ability to engage and build effective relationships at all levels within and external to gtd healthcare.

Experience

Essential

Experience with core Internet technologies. Experience with IT infrastructure components. Support IM&T function to deliver a quality service aligned with good practice across all areas including Incident Resolution, Service Transition, Technology Deployment and Technology Disaster Recovery. Support gtd healthcares telephony platform configuration, including cross platform call recording technologies. Be familiar with Windows Operating systems and a detailed understanding of Active Directory / role based permissions. Support the delivery of the IM&T infrastructure, to ensure true mobile working is achieved. Support business continuity / disaster recovery plans for the technology portfolio and the development and management of plans for the recovery of data and systems in the event of plans and unplanned systems failure.

Desirable

Experience communicating technical concepts to a non-technical audience. Professional experience in networking infrastructure and system integration. Experience establishing what drives quality and world-class customer focus and attention to details. Identify opportunities for more efficient and innovative solutions to service delivery and business functions through use of technology. Introduce new and innovative technologies, including hardware and software solutions, and process redesign to solve business issues to enhance gtd healthcares efficiency, capability and ultimately quality of patient care. Work in close collaboration with the clinical system suppliers, evaluating gtd healthcares technology platform and rationalising innovative technology opportunities. Have a track record of support and developing ICT Systems across multiple sites. Support with business development opportunities by producing accurate activity datasets to compliment tender processes. Directly contribute to/manage specific departmental and service-wide IM&T projects, including the development and testing of database applications and other information systems.

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