Customer Service Representative

3 weeks ago


Denton, Tameside, United Kingdom The Recruitment Co. Full time

Job Title: Inbound Collections Agent (Hybrid)

Salary: £22,010 (OTE £30-50k+)

Hours: 37.5 hours a week between 8:30am and 7pm

We are seeking a highly motivated and experienced Customer Service Representative to join our team at The Recruitment Co. as an Inbound Collections Agent (Hybrid). As a key member of our contact centre team, you will be responsible for resolving low-value outstanding parking charges from individuals, predominantly dealing with inbound calls with first call resolution, and managing difficult conversations in a sensitive and professional manner.

Key Responsibilities:

  • Resolving low-value outstanding parking charges from individuals
  • Predominantly dealing with inbound calls with first call resolution
  • Managing difficult conversations in a sensitive and professional manner
  • Entering accurate records of customer interactions
  • Following processes and guidelines to deliver great service
  • Achieving personal and team targets in a contact centre environment
  • Delivering or developing your skills with multi-channel communication
  • Day-to-day handling of multi-channel communication

Requirements:

  • Looking for that opportunity with an industry-leading business to build a career
  • A drive and self-motivation
  • Excellent telephone manner with the ability to positively resolve situations
  • Keen to excel in a great work environment
  • Confident in your ability to achieve realistic targets and benefit financially
  • Strong work ethic and happy to work on your own initiative

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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