Customer Service Representative
3 weeks ago
Job Title: Inbound Collections Agent (Hybrid)
Salary: £22,010 (OTE £30-50k+)
Hours: 37.5 hours a week between 8:30am and 7pm
We are seeking a highly motivated and experienced Customer Service Representative to join our team at The Recruitment Co. as an Inbound Collections Agent (Hybrid). As a key member of our contact centre team, you will be responsible for resolving low-value outstanding parking charges from individuals, predominantly dealing with inbound calls with first call resolution, and managing difficult conversations in a sensitive and professional manner.
Key Responsibilities:
- Resolving low-value outstanding parking charges from individuals
- Predominantly dealing with inbound calls with first call resolution
- Managing difficult conversations in a sensitive and professional manner
- Entering accurate records of customer interactions
- Following processes and guidelines to deliver great service
- Achieving personal and team targets in a contact centre environment
- Delivering or developing your skills with multi-channel communication
- Day-to-day handling of multi-channel communication
Requirements:
- Looking for that opportunity with an industry-leading business to build a career
- A drive and self-motivation
- Excellent telephone manner with the ability to positively resolve situations
- Keen to excel in a great work environment
- Confident in your ability to achieve realistic targets and benefit financially
- Strong work ethic and happy to work on your own initiative
What We Offer:
- A competitive salary and benefits package
- Opportunities for career development and growth
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
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Customer Service Representative
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Denton, Tameside, United Kingdom The Recruitment Co. Full timeJob Title: Inbound Collections Agent (Hybrid)Salary: £22,010 (OTE £30-50k+)Hours: 37.5 hours a week between 8:30am and 7pmAbout the Role:We are seeking a highly motivated and experienced Customer Service Representative to join our team as an Inbound Collections Agent. As a key member of our contact centre team, you will be responsible for resolving...
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Denton, Tameside, United Kingdom The Recruitment Co. Full timeJob Title: Inbound Collections Agent (Hybrid)Salary: £22,010 (OTE £30-50k+)Hours: 37.5 hours a week between 8:30am and 7pmAbout the Role:We are seeking a highly motivated and experienced Customer Service Representative to join our team as an Inbound Collections Agent. As a key member of our contact centre team, you will be responsible for resolving...
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