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Receptionist / Clerical Officer

3 months ago

Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

Job summary

The role of Receptionist / Clerical Officer is to serve as a contact for patients accessing our services. We are a small dynamic team providing an excellent service to our patients and staff. You will be working within a small team who enjoy a supportive and friendly working environment, where we encourage participation and learning from one another at all times and focus our efforts towards a patient centred service.

Key experience you will need to apply for the role:

- Previous experience of being an initial point of contact for patients

- The ability to communicate effectively both via telephone and in person

- Appetite to learn and develop

- IT literate.

- Previous experience using Medway or other patient administration system is desirable

This advert may close early if we sufficient number of applications.

Previous applicants need not apply.

Main duties of the job

The post holder will work within University Hospitals Bristol (Bristol Royal Hospital for Children) and be responsible for providing a welcoming and efficient service as the patient's first point of contact with the hospital. This will include greeting and signposting patients and relatives, processing patients using the Patient Administration System and liaising with clinicians and colleagues to facilitate a smooth and timely flow of patients through the department.

Manage patient communications via telephone and Trust systems to create letters and emails.

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Job description

Job responsibilities

For a more detailed job description, main responsibilities and Person Specification, please refer to the job description document attached to this vacancy.

Person Specification

Aptitudes

Essential

Supportive Respectful Innovative Collaborative

Qualifications

Essential

Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

Knowledge & Experience

Essential

Clerical/administration experience including filing and/or reception

Desirable

Previous reception experience in a healthcare or public setting Previous NHS experience

Skills & Abilities

Essential

Excellent/professional telephone /reception manner Flexible approach to duties Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy Proven good organisational skills Good IT skills including Microsoft packages Confidence to handle difficult conversations with patients, relatives and carers Attention to detail Ability to work effectively in a busy team, adjust to change and motivate others Ability to work independently and as part of a team