Afternoon Reception/Deputy Reception Managers

2 months ago

London, United Kingdom Francis Grove Surgery Full time

Job summary

Based in central Wimbledon , we are an established GP Practice, with over 14500 patients and a supportive, friendly staff team. We don;t want to limit our options and so we are open to applications for Reception Managers and or Deputy Reception Managers hence the merged title.

The role of the Reception Manager/Deputy Reception Manager is a key part of the practice team. We are looking to recruit 1 or 2 Managers, covering a total of 37 hours per week.

This is an afternoon role to cover five afternoons and one morning afternoon shift starts at 12:30pm and finishes at 6:30pm. With a Monday and Wednesday finishing time of 7:30pm and 1 morning session starting at 8am.

We are ideally looking for someone with GP reception experience who is keen to use their skills of leading and supporting a team. You will have good communication skills and attention to detail, along with good IT skills and plenty of enthusiasm. You will be able to interact positively with our patients and staff to ensure smooth running of our reception. You must be punctual, reliable, and able to multi-task.

The post includes membership of the NHS pension scheme and a staff perks package.

Overview of the team: The reception team is made up of a manager, and up to 9 other Receptionists. The practice is a great place to work, the team work hard but everyone is incredibly supportive and helpful.

Salary is dependent on experience.

Main duties of the job

Main duties of the job

All tasks that are undertaken by a receptionist as well as providing leadership in the absence of/in collaboration with the Reception Manager Provide support to afternoon reception staff and clinicians. Managed the E-consultations during the afternoon De-escalate complaints. Provide additional cover when Reception Manager or staff are absent. Ensure staff perform their duties effectively and efficiently. Ensure the closing down of the building in line with protocol. Ensuring admin work other duties are completed by team daily Having a can-do, will -do attitude.

About us

We are a very friendly team, welcoming and supportive. Work on reception can be challenging, but we do our best to make it as enjoyable as possible. Reception work very closely with all clinicians and also the admin team. Our patients are generally lovely and understanding towards receptionists.

There are often opportunities for internal promotion and learning and development.

Being based in central wimbledon we are very close to public transport options and shopping

Job description

Job responsibilities

This role is essential to ensuring the smooth running ofthe reception area. The role will actively support staff to book appointmentswith the correct clinical staff and signpost in line with practice policy. This role will better ensure that appointment utilisationis optimised, clinical time is prioritised and tasks that can be undertakeneffectively by non-clinicians are diverted appropriately. The rolewill ensure also ensure the e-consultations and patient queries are directed tothe appropriate clinicians/staff.

The role involves supporting the current Reception Manager to arrange cover for sickness/annual leave periods, planningand implementing change, support with staff induction and training andsupporting staff with difficult situations/patients when the need arises.

The successful person will be able to lead byexample and ensure we are providing a quality patient facing service and thatinteractions with patients are managed professionally, compassionately and inline with practice standards.

Person Specification

Experience

Essential

Experience of managing staff in a busy environment Experience of delegation Experience of customer service Experience of de-escalting verbal complaints Be IT literate Experience of multi-tasking and prioritising

Desirable

Experience of working in a GP practice Experience of being a medical receptionist Experience of being a senior/deputy manager

  • Reception Supervisor

    6 months ago

    London, United Kingdom Reception Full time

    **_Be our star, join us and create your own successful story _** We are currently looking for **Reception Supervisor** to join our team **Meliá White House** **_About Meliá White House_** **Meliá White House** is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world renowned...

  • Reception Administrator

    5 months ago

    London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Reception Supervisor

    5 months ago

    London, United Kingdom Reception Full time

    **_“The world is yours with Meliá”_** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About Meliá White House Hotel NW1 3UP** Meliá...

  • Reception Shift Leader

    5 months ago

    London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **Salary package: From £28,000 up £29,500...

  • Reception Shift Leader

    5 months ago

    London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. We are currently looking for **Reception Shift Leader...

  • Reception Shift Leader

    5 months ago

    London, United Kingdom Reception Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Reception Manager/Deputy Reception Manager

    3 weeks ago

    London, Greater London, United Kingdom Francis Grove Surgery Full time

    Job SummaryWe are seeking a highly skilled and experienced Reception Manager/Deputy Reception Manager to join our team at Francis Grove Surgery. As a key member of our practice team, you will be responsible for providing leadership and support to our reception staff, ensuring the smooth running of our reception area and providing an excellent patient...

  • Reception Manager/Deputy Reception Manager

    3 weeks ago

    London, Greater London, United Kingdom Francis Grove Surgery Full time

    Job SummaryWe are seeking a highly skilled and experienced Reception Manager/Deputy Reception Manager to join our team at Francis Grove Surgery. As a key member of our practice team, you will be responsible for providing leadership and support to our reception staff, ensuring the smooth running of our reception area.Main ResponsibilitiesProvide leadership...

  • Portico Corporate Reception Management

    7 days ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    About the RolePortico Corporate Reception Management is seeking a skilled Reception and Hospitality Manager to oversee our team at a law firm located near Chancery Lane station. The successful candidate will be responsible for managing the reception, meeting room setup, and IT troubleshooting services on site.The Reception and Hospitality Manager will have...

  • Reception Manager

    2 weeks ago

    London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionPortico are on the lookout for a Reception Manager to oversee our small team based in the ground floor of a multi-occupied building in the Waterloo area.The successful Reception Manager will work alongside one other receptionist overseeing the building’s reception operation. They will organise and manage small events and pop ups in the lobby...

  • Corporate Reception Manager

    1 week ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    The Portico Corporate Reception Management team is looking for a talented Corporate Reception Manager to join their team based in a state-of-the-art office building in Midtown.This is a fantastic opportunity to lead a small ground floor reception team and deliver exceptional 5-star service to clients and tenants. The successful candidate will be responsible...

  • Reception and Hospitality Manager

    7 days ago

    London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionPortico have begun the search for a Reception and Hospitality Manager to oversee our small team based at a Law Firm within close proximity to Chancery Lane station.The friendly welcome from our reception and hospitality operations team establishes the first impressions guests and visitors have of our client’s business, along with the service...

  • Reception Manager

    1 month ago

    London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionPortico are on the lookout for a strong and passionate Reception Manager (Team Leader), who can drive our teams outstanding front of house services across 4 buildings in Kings Cross. The successful candidate will manage a team of 3 Receptionists, as they operate the reception services within our clients multi-occupied buildings. They will be...

  • Reception and Hospitality Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Title: Reception and Hospitality Host **Job Summary** Portico Corporate Reception Management is seeking a highly skilled and experienced Reception and Hospitality Host to join our team. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our clients and their guests. **Key...

  • Reception Team Leader

    4 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Title: Reception ManagerPortico Corporate Reception Management is seeking a highly skilled and experienced Reception Manager to lead our front of house services across 4 buildings in Kings Cross.Key Responsibilities:Manage a team of 3 Receptionists, providing supervision and direction to ensure they are motivated to reach their full potential.Develop...

  • Reception Team Leader

    4 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Title: Reception ManagerPortico Corporate Reception Management is seeking a highly skilled and experienced Reception Manager to lead our front of house services across 4 buildings in Kings Cross.Key Responsibilities:Manage a team of 3 Receptionists, providing supervision and direction to ensure they are motivated to reach their full potential.Develop...

  • Reception Team Leader

    3 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Title: Reception Team LeaderJob Summary:We are seeking a highly skilled and experienced Reception Team Leader to join our team at Portico Corporate Reception Management. As a key member of our front of house team, you will be responsible for overseeing the daily operations of our reception area, ensuring that all visitors and staff receive a warm and...

  • Reception Services Manager

    2 weeks ago

    London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionPortico are on the lookout for a Reception Services Manager to oversee our team of 9, based at one of the world's largest general insurance & reinsurance companies in the city.The Reception Services Manager is the most senior member of our team on site. Overseeing event planning, reception, switchboard and AV services team, as well as being...

  • Reception Team Leader

    3 weeks ago

    London, Greater London, United Kingdom Portico Corporate Reception Management Full time

    Job Title: Reception ManagerJob Summary:We are seeking a highly motivated and experienced Reception Manager to join our team at Portico Corporate Reception Management. As a key member of our front of house team, you will be responsible for providing exceptional customer service and leading a team of Receptionists to deliver outstanding reception services...

  • Reception

    4 weeks ago

    London, United Kingdom Portico Corporate Reception Management Full time

    Job DescriptionWe are looking for a customer focused Corporate Receptionist to join our team!Portico have been selected to create a bespoke, innovative, and memorable guest experience for all within this multi-tenanted building in the city, with a diverse range of corporate and technology occupiers.To succeed in the role, you must be a people person! Based...