Housing Options Assessment Officer

1 month ago


Waltham, United Kingdom CRA GROUP LIMITED Full time

3 monthscontract with A LocalAuthority

KeyDuties/Accountabilities:

To provide aneffective casework service for all customers in housing need underthe Homeless Reduction Act2017

Customer /stakeholder expectations are managed in relation to what can bedelivered.

Commitment tohigh standards of customer care and the ability to deal sensitivelywith a wide range ofcustomers

Ability tocommunicate effectively to a broad range ofstakeholders

Ability todraft and write complex correspondence andreports

High level ofIT skills working with a data base and software applications toproduce letters and reportseffectively

Understandingof the principles of homelessness prevention and knowledge of thefull range of housing options available toresidents

Uptodatedetailed knowledge of homelessness legislation guidance and caselawand knowledge of the broader housingenvironment

Ability to workconstructively with other services and agencies and to negotiatesuccessful outcomes forcustomers.

Maintain allrequired records and information. Analyse and interpret complexinformation for input into Personal Housing Plans andmanagement/member reports. Procedures areadhered to and all information is correctly recorded andprocessed.

Provide adviceand guidance to colleagues customers and stakeholders. Manageescalated or complex customer issues within the specialistarea

Maintaininformation systems which support the specialist area. Contributeto the development of these systems. Competent in the use of JIGSAWNorthgate (NEC) and all related ICTsystems.

Additionalinformation tonote:

RemoteWorking

DBSCheck

The closing date forthis position is22/07/24




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