Tenant Liaison Officer

2 months ago


New Waltham, United Kingdom Fawkes & Reece (North) Full time

Start Date/Duration - Immediate Start/4-12 Weeks

Location - Wigan Area

Overview

Fawkes & Reece are recruiting for an experienced Tenant Liaison Officer to work with a main regeneration contractor on a Windows and Doors schemes and Solar Panel Installations scheme in the Wigan area.

This contract is 4-12 weeks work but could be extended.

The Client

Our client is a large main contractor who specialises in Regeneration, Maintenance, Social Housing, Engineering and Commercial and operate nationwide.

The Role

As a Tenant Liaison Officer you will be required to carry out the following which may vary on a day to day basis -

Liaising with the site team and tenants
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and to advise them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Attending and chairing tenant forum meetings to advise tenants of works being carried out
Monitor customer complaints and resolve any potential issues
Monitor customer satisfactionThis position is working around8am - 4:30pm, Monday - Friday.

Requirements

Excellent Customer Service
To resolve any issues patiently that may arise
CSCS Card
Full UK Driving Licence - Own Transport
Must be able to provide 2 x check able references if you haven't worked with Fawkes & Reece beforeTo Apply

If you are interested in our role then please contact Danielle/Aran at Fawkes & Reece on (phone number removed)


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