Home Ownership Officer
6 months ago
12 months contract with London Borough of Waltham Forest Council_
**Job Summary**:
- Home Ownership Officer dealing with Right to Buy, Resales, Re Mortgages and Lease compliance cases.
- To be the point of contact for residents and colleagues on all aspects of Right to Buy, facilitating the smooth and timely operation of the Right to Buy process and other home sales functions including staircasing and presale enquiries at Waltham Forest.
- To facilitate and process requests for consent under the terms of the leases and explain the requirements and obligations of the Council and leaseholder under the lease, Council policy/practice and associated legislation in relation to the property to leaseholders and other members of housing staff.
- Working with a variety of clients, colleagues, and residents to deliver the service.
**Key Duties/Accountabilities**:
- Deliver a specialist aspect of service delivery, which engages customers / stakeholders and enables them to make effective use of the service.
- Provide advice and guidance to colleagues, customers, and stakeholders.
- Manage escalated or complex customer issues within the specialist area.
- Analyse and interpret complex information, for input into reports.
- To respond to relevant leaseholder effectively and tenant queries relating to the management of their lease, including lease extensions.
**Essential Experience Required**:
- Specialist knowledge of legislation and procedures in relation to Right to Buy, Outright Sale and Shared Ownership sales and resales.
- Experience of calculating accurate complex calculations, in particular relation to S125 Notices, discount (and repayment) for Right to Buy and staircasing of shared ownership leases.
**Essential Qualifications Required**:
- Numeracy and literacy qualification e.g., GCSE English and Maths or equivalent.
**Additional information to note**:
- Good IT Skills, including Microsoft Office especially Microsoft Word.
- Ability to utilise IT systems effectively and efficiently, and willingness to progress electronic databases and use IT to improve performance.
- The closing date for this position is _**_3/08/23_**_._
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