Payment Specialist

2 months ago

London, United Kingdom Swift Full time

About the Role

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

As the payment industry undergoes significant transformations driven by new customer demands, open banking, increased competition, new technologies, and the modernization of Payment Market Infrastructures, Swift recognizes payments as a strategic priority. The evolving landscape in correspondent banking, instant, high, and low-value payments presents new opportunities to both reinforce the position of our platform and roll out our ambitious strategy to enable instant and frictionless cross-border transactions.

We are focusing particularly on the move towards ISO20022, improving our platform towards transaction management services, and evolving our growing Swift gpi portfolio. Learn more about our vision for payments on our website.

ROLE DESCRIPTION: We are seeking a Payment Specialist- Commercial

Manager to report to the Head of Payments AMUK. This role will support the account management team for the UK region, including coverage and some generic responsibilities across the AMUK Payments Team. You will implement our payments markets strategy and go-to-market plans locally through campaigns and projects, in collaboration with the regional business development organization.

Desired qualifications:

8+ years of experience in payments, transaction banking services, or customer analytics, preferably in marketing, strategy, business development, or product management. Excellent problem-solving skills, initiative, and responsiveness to internal and customer requests. Strong planning and prioritizing skills, with the ability to excel in a dynamic, fast-paced cross-functional team environment. Outstanding verbal, written, and presentation skills. Experience in a diverse, multi-cultural environment and across geographies and teams. Fluency in English; proficiency in Spanish is beneficial. Customer-facing experience and willingness to travel across the UKI as required (Banks, PSPs, Fintechs, corporates). Familiarity with data analytics methodologies & tools (e.g., Tableau, MicroStrategy, PowerBI) is a plus.

Key responsibilities:

Act as the business development key contact and a subject matter expert, supporting our clients and sales force with your extensive expertise on payments. Provide daily assistance to business development and clients over the phone, in person, and via email, focusing on quality of service. Analyze target and pipeline reports, monitor, and communicate performance against various business metrics. Demonstrate initiative to resolve client issues and requests. Build positive relationships with Business Development Teams to provide efficient client service. Develop expertise in and articulate the value proposition for Swift’s gpi portfolio and other payment-related services. Participate in end-user insight research (working groups, surveys, bilateral meetings, industry events) to better understand the customers' payments business and ecosystem. Support customer onboarding and product lifecycle, deliver sales training, and provide sales and customer support.

What to expect:

Contribute to the development and execution of go-to-market and customer engagement strategies. Act as the product owner regionally for the Swift gpi product, driving adoption and engaging with customers on product roadmap features and functions. Ensure the local community is prepared for the transition to ISO20022 standards for cross-border payments and correspondent banking. Align go-to-market and business development activities with our global payments strategy. Deeply understand market and customer insights to ensure the fit between strategy and execution in the region. Initiate, own, and lead projects, campaigns, and initiatives that increase relevance, product usage, and adoption, driving revenue growth and market share.

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion , sexual orientation, or veteran/military status.

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