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Payments Specialist

5 months ago

London, United Kingdom Laybuy Full time

**Who are we?**

Launching in New Zealand in 2017, we’re now a global company with offices in Auckland, Sydney and London.

With hundreds of thousands of active customers using Laybuy every day, we’re one of New Zealand’s leading BNPL providers and a top three provider in the UK. We also have a smaller but respectable presence in Australia.

The secret to our success has been putting our customers at the heart of everything we do. That means an unwavering commitment to responsible lending and the development of new products and services that make our customers' lives easier and that can help our merchant partners grow.

But we are just getting started Our talented and ambitious team is focused on challenging the status quo and being at the forefront of the payments revolution that is now underway.

That means we’re fast-moving, collaborative and inclusive. Our teams need to work together closely to come up with new ideas, overcome challenges and pivot when we need to because we know that you will always achieve more by working together as one.

We also embrace the benefits that hybrid and flexible working bring. We know everyone is different, which is why we encourage our people to do what works best for them. The wellbeing of our people matters to us and you’ll see this in all areas of the experiences we create.

**About the role**

As the Payments Specialist you’ll act as the main operational contact for all major payment vendor contracts and a key stakeholder for card and payment non-regulatory compliance.

**What you’ll do**
- Strategy and Growth:

- Support the Group strategy by ensuring that payment strategy is aligned with key objectives and relevant KPI’s
- Conduct research and analyses of operational effectiveness, processes, and stakeholders around payment instruments
- Assess global market and competitor payment trends
- Plan, implement and manage proposed recommendations and projects stakeholders
- Support the product management team and other stakeholders with commercialisation and industry technical requirements of product and business opportunities
- Assist with strategic sales where appropriate
- Work on payment optimisation projects for the Group
- Responsible for the reporting, optimisation and improvement recommendation of all elements of the payments stack. This includes acceptance, authorisation rates, cost.
- Payment Vendor Management:

- Operate and maintain payment vendor management framework
- Manage P&L relationships with payment vendors, including planning, forecasting and driving growth
- Act as central coordinator for all major payment vendor providers' contract establishment and renewals
- Represent Laybuy when meeting with senior executive teams from top payment vendors and building long term strategic relationships
- Generate and implement big ideas to drive business improvements, innovation, and scale within the category and across the different payment instruments across the operation of these contracts.
- Card Scheme and Payment Industry Compliance:

- Understand Visa/Mastercard scheme rules and Payment regulations, bulletins and changes, translating them into understandable requirements ready to be implemented as relevant
- Regularly communicate with the business to understand scheme requirements for existing/new products and support their implementation
- Understand compliance requirements that arise from third parties, including advising on any changes to our policies, procedures and controls through validation and implementation
- Work closely with the product teams to build a product that delivers a great user experience while also ensuring we meet scheme requirements and provide appropriate outcomes for customers/markets
- Ensure risk management processes for payment services products are robust and occur promptly
- Identify regulatory challenges and changes relating to payment services products to ensure these are addressed/implemented in a timely manner
- Liaising with key internal (e.g. Legal, Risk, etc.) and external (e.g. Regulators, advisors, vendors, partners etc.) stakeholders as required
- Developing and managing the scheme compliance monitoring plan alongside the Risk team.

**About you**
- Experience within financial services, preferably with exposure to a payments business
- Strong knowledge of multiple global payment systems including cards, merchant acquiring, Open Banking, direct entry and real-time payments
- Ability to work independently as well as part of a team
- Open to tackling new issues and sounding out new ideas
- Ability to work under pressure and meet deadlines
- Good working knowledge of financial regulation
- Developed capabilities in vendor management
- Strong negotiation and communication skills
- Ability to set and manage P/L
- Good understanding of technical requirements around payment systems

**What’s in it for you?**
- You’ll be part of a global, diverse and fun team in a fast paced company where you can make yo