Support Service Assistant

1 week ago

StokeonTrent, United Kingdom North Staffordshire Combined Healthcare Trust Full time

Job summary

Are you looking for a role where you can go home at the end of the day knowing that you have helped to ensure the Trust premises are a clean and safe environment for clients, visitors and staff?

An exciting opportunity has arisen for a motivated and enthusiastic person to work as part of the Support Services/Facilities Team at The Bennett Centre, Stoke-on-Trent.

Band 2 - £23,615 per annum pro rata, part time.

This post is 18 hours, five days over seven, to provide domestic services at The Bennett Centre and relief domestic services across other trust sites.

You will be primarily based at The Bennett Centre on Mondays and Tuesdays but will be required to be flexible and work in other premises to provide relief domestic services across the Trust premises Wednesdays, Thursdays and Fridays.

Hours and days will be variable.

Support Services Assistants within the Facilities Team provide a professional in-house specialist cleaning service.

We offer a clean, comfortable and safe environment for patients, clients, visitors and staff and members of the general public.

Main duties of the job

As a Support Service Domestic Assistant you will be expected to maintain a clean and hygienic environment for patients, visitors and staff in line with the National Standards of Healthcare Cleanliness. You will be responsible on a day-to-day basis to provide a full domestic cleaning service to patient areas, offices and departments in accordance with work schedules, policies and procedures. Youwill work as part of a team to provide cover for each other during annual leave, sickness and absence.

About us

As a Trust, we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.

We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.

We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS ( As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike.

For 2024/2025, we have launched our "Proud to be Green" engagement campaign which is aligned to the targets set out in our Green Plan. As a Trust, you can be assured that we will commit to supporting you in working towards our net zero ambitions, set out in our Green Plan, through our sustainability programme".

The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.

Job description

Job responsibilities

Communication

To communicate on a daily basis with patients, staff, visitors, general public and report problems to the Facilities Supervisors, Department / Service Lead

To be friendly, courteous and helpful to clients, visitors, staff and the general public, challenging discrimination, promoting equality.

To ensure that patients, their relatives and carers are treated with dignity and respect.

Analytical and Judgemental Skills/ Freedom to Act

To follow established procedures and schedule of work.

To seek advice from Facilities Supervisors or Department / Service Lead as necessary.

To comply with the requirements of Food Hygiene, Health & Safety legislation and the Trusts Food Safety policy as necessary.

To be responsible for the cleaning provision to client areas and offices with the premise in accordance with work schedules and activity within the area.

To comply with the National Standards of Healthcare Cleanliness, Health & Safety legislation and COSHH regulations and Trust policies as applicable to the job.

Planning and Organisational Skills

To have a responsibility for liaising with, Facilities Supervisors, Department / Service Lead to organise work.

Physical Skills

To ensure that the general cleaning in the premise is undertaken in accordance with the agreed work schedule

To ensure that domestic, clinical, and mixed recycling waste is correctly bagged and placed in the appropriate disposal areas in accordance with services within the premise

To ensure that all stocks are stored correctly.

To be responsible for the cleanliness of the kitchen and serving area, including crockery, cutlery, kitchen utensils and food trolley in accordance with services within the premise

Ensure all areas are clean and tidy, particularly prior to and following meal times as necessary.

To carry out specialist cleaning procedures in response to any infection control outbreak; new builds; refurbishments

Policy and Service Responsibilities

Work as part of a multi-disciplinary team reporting any problems to the Facilities Supervisors; Department / Service Lead

Responsibility for Financial and Physical Resources

To use the Trust NHS Logistics on line ordering system for domestic / facilities products

Maintain stock control on own area, ensuring stock delivered to premise is put away.

Have responsibility for the use and security of cleaning materials and equipment

To ensure all equipment is used, cleaned and stored safely and defects or faults are reported immediately to the Facilities Supervisor, Department / Service Lead for further action.

Responsibility for Staff

To support induction of new starters, bank and agency staff in on-job training

Responsibility for Information

To keep regular time sheets for own working hours

To maintain appropriate stock levels

To report issues and incidents to Facilities Supervisor, Department / Service Lead

To have a responsibility to request annual leave via the on line system

Research and Development

To take part in staff surveys as required

Have responsibility to try out any new equipment as requested

Person Specification

Qualifications

Essential

GCSE level numeracy / literacy or can demonstrate the same Able to demonstrate basic Health & Safety / COSHH Training

Experience

Essential

Experience of prioritising own workload

Desirable

Some experience of working within healthcare service Some previous cleaning experience in healthcare service Some previous cleaning experience

Skills and Knowledge

Essential

Ability to adhere to standards Willingness and ability to learn and develop skills relevant to the post Basic IT skills and use of network systems

Desirable

Previous knowledge of use cleaning / catering equipment

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